Rebecca Cunha
Brighton,Massachusetts
Summary
Chief Administrative Officer specializing in hospitality operations, recognized for driving process improvements and establishing operational standards. Proficient in onboarding, payroll administration, and implementing digital solutions that enhance efficiency and security across multiple locations.
Overview
14
14
years of professional experience
Work History
Chief Administrative Officer
Hawkeye Hospitality
Boston, MA
01.2026 - Current
- Direct daily operations for a diverse portfolio of hospitality concepts, ensuring brand consistency and service excellence across all locations.
- Contribute to YOY sales increases at flagship locations through strategic menu engineering, staff training, and data-driven marketing.
- Leading the pre-opening phase for the new Five Horses Tavern in Dorchester, including recruitment, system configuration, and brand launch.
- Streamline onboarding processes, achieving 100% documentation accuracy prior to pay cycles; oversee the administration of PFML and PTO policies.
- Led the transition to restricted administrative permissions within Toast POS to enhance payroll accuracy and data security.
General Manager
Hawkeye Hospitality
Boston, MA
06.2024 - 01.2026
- Monitored labor metrics against sales volume, identifying and reconciling variances during high-intensity menu launches and tastings to optimize labor allocation.
- Analyzed YOY sales data to forecast labor requirements, aligning staffing with seasonal trends during high-volume periods like patio and graduation.
- Designed and implemented standardized SOPs for timekeeping and payroll processing, ensuring company-wide accountability.
Operations Manager / Event Coordinator
Hawkeye Hospitality
Boston, MA
06.2022 - 06.2024
- Coordinated full-scale event operations across five-unit portfolio, overseeing execution of high-value buyouts and private functions to enhance guest experience.
- Authored comprehensive training manuals for management and FOH staff, promoting consistent operational standards and professional development.
- Conducted data-driven reviews and implemented custom assessment tools, streamlining identification of growth opportunities.
- Managed website integrity via BentoBox and WordPress, ensuring real-time accuracy for digital menus and event listings.
Restaurant Manager
Hawkeye Hospitality
Boston, MA
06.2021 - 06.2022
- Managed talent pipeline, sourcing and onboarding staff to enhance service quality.
- Compiled weekly sales summaries and BOH labor reports to identify and address efficiency trends.
- Served as site subject matter expert for Toast POS, troubleshooting technical issues and improving user interface usability.
Lead Bartender
Kings Dining & Entertainment
Boston, MA
01.2017 - 01.2021
- Trained new bar staff and developed systems that improved speed-of-service and bar efficiency.
- Managed high-volume service with Micros POS while overseeing craft beer program.
- Led team to deliver exceptional service and maintain high customer satisfaction.
- Trained new bartenders on drink preparation and customer interaction skills.
Bartender / Server / Shift Leader
Fire and Ice Restaurant
Boston, MA
01.2014 - 01.2019
- Led large-party buyouts and established partnerships with local businesses to drive foot traffic.
Bartender
Cask 'n Flagon
Boston, MA
01.2015 - 01.2017
- Executed high-volume beverage service in Boston’s iconic, high-traffic sports venue, ensuring efficient customer satisfaction.
Bartender
Sunset Grill and Tap
Allston, MA
01.2012 - 01.2014
- Coordinated logistics and receiving of beverage shipments, managing inventory of 100+ draft beers and 100+ bottled selections to ensure product availability.
Education
Coursework - General Studies
Goldenwest College
Huntington Beach, CASkills
- Payroll administration
- Onboarding processes
- Employee training
- Data analysis
- Customer relationship management
- Strategic marketing
- POS system optimization
Certifications And Technical Skills
ServSafe Manager, TIPS Certified, Allergen Awareness, Choke Saver, Crowd Control Manager, Toast POS (Expert Expert), Micros, BentoBox, WordPress, Microsoft Excel, Social Media Content Creation
Timeline
Chief Administrative Officer
Hawkeye Hospitality
01.2026 - Current
General Manager
Hawkeye Hospitality
06.2024 - 01.2026
Operations Manager / Event Coordinator
Hawkeye Hospitality
06.2022 - 06.2024
Restaurant Manager
Hawkeye Hospitality
06.2021 - 06.2022
Lead Bartender
Kings Dining & Entertainment
01.2017 - 01.2021
Bartender
Cask 'n Flagon
01.2015 - 01.2017
Bartender / Server / Shift Leader
Fire and Ice Restaurant
01.2014 - 01.2019
Bartender
Sunset Grill and Tap
01.2012 - 01.2014
Coursework - General Studies
Goldenwest College