Kristen Stubbe
Houston,TX
Summary
Highly organized administrative and operations professional with experience supporting day-to-day office functions, leadership teams, and internal staff. Skilled in scheduling, documentation, onboarding coordination, internal communications, and process management. Known for handling confidential information with discretion, managing multiple priorities in fast-paced environments, and contributing to efficient, well-organized office operations through strong attention to detail and proactive support.
Overview
10
10
years of professional experience
Work History
Chief Human Resources Officer, Event Coordinator, Executive Administrative Assistant
Birons Youth Sports Center
Houston, TX
12.2020 - Current
- Responsible for overseeing all HR operations for a staff of 100+ employees
- Develop and implement policies and procedures to ensure compliance with federal and state laws
- Create, manage, and maintain compliance with benefit plans, such as health reimbursement accounts, vacation, and retirement plans
- Provide guidance and counsel to management on employee relations and performance management
- Develop and lead recruiting and hiring efforts, including job postings, interviewing, background checks, staffing processes, hiring strategies, and onboarding
- Coordinate and facilitate employee training and development initiatives
- Evaluate current compensation systems and recommend changes to ensure competitive salaries
- Process bi-monthly payrolls
- Evaluate and manage succession plans and employee career paths
- Focus on employee retention and talent management
- Assist and execute operational decisions
- Provide high level administrative support to the executive team, managing busy calendars, scheduling meetings, and arranging travel
- Manage all staff travel including hotel & rental car bookings, submitting credit card authorizations, and monitoring budgets and reimbursements
- Coordinate and organize company events and meetings, including booking venues, arranging catering, and creating agendas
- Assist in budget management, tracking expenses and processing invoices
- Develop and execute event timelines and budgets for various events, ensuring timely and cost effective delivery
- Lead creation and distribution of marketing materials, including invitations, flyers, and social media posts
- Manage social media platforms including Facebook, Instagram, and LinkedIn
- Oversee fast-paced front desk operations and guests' needs at busy facility
- Assist in answering customer correspondence and requests
Supervisor of New Business Administration
New Era Life Insurance Companies
Houston, TX
12.2018 - 12.2020
- Managed and supported a staff of 15+ employees, including setting goals, providing feedback and resolving conflicts
- Supervised daily operations of New Business Administration, ensuring efficient and effective use of resources
- Developed new business policies and procedures to improve workflows and customer service
- Coordinated and communicated with various departments and vendors to ensure successful implementation of new projects
- Led hiring processes which included recruiting, screening, interviewing, and creating offer letters
- Tracked incoming business with weekly reports and compared to trends of years past
- Handled customer inquiries and complaints
New Business Representative
New Era Life Insurance Companies
Houston, TX
04.2017 - 12.2018
- Completed data entry through internal coding system
- Handled issuance of and benefit changes to insurance policies
- Completed accounting for policy premium refunds
- Handled customer service with policyholders and agents
- Assisted IT with new product development through internal systems
Gymnastics Coach & Administrator
ASI Gymnastics
Cypress, TX
07.2016 - 04.2017
- Coached children aged 6 months-18 years in tumbling, recreational gymnastics, and competitive gymnastics
- Maintained employees time cards and schedules
- Managed inventory
- Provided customer service by keeping in touch with parents in regard to their child's progress as well as assisting the front desk with daily customer service
- Administered evaluations to students
- Helped plan events such as Parents Night Out, Open Houses, and Open Gyms
- Trained employees
Skills
- Recruitment strategies
- Executive coaching
- Succession planning
- Employee relations
- Talent management
- Onboarding
- Payroll administration
- Customer service leadership
Timeline
Chief Human Resources Officer, Event Coordinator, Executive Administrative Assistant
Birons Youth Sports Center
12.2020 - Current
Supervisor of New Business Administration
New Era Life Insurance Companies
12.2018 - 12.2020
New Business Representative
New Era Life Insurance Companies
04.2017 - 12.2018
Gymnastics Coach & Administrator
ASI Gymnastics
07.2016 - 04.2017