Rebecca Curtis

• Trained and supervised team member to maximize performance and meet daily objectives.
• Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
• Documented daily production levels, materials use and special incidents to keep management informed of all activities.
• Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs.
• Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity.
• Verified employee compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
• Assisted with performance reviews to identify areas of improvement and devise proactive approaches.
• Set up, adjusted and maintained machines to keep production operating at peak levels and consistently meet challenging daily demands.
• Complied with all company safety procedures, policies and regulations to promote safe working environment.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Answered patient call lights promptly and responded to requests appropriately.
• Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
• Educated patients on self-care techniques that would help them maintain their independence.
• Monitored food intake and output as directed by nursing staff.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
• Provided emotional support to family members during difficult times.
• Participated in educational programs designed to improve knowledge of health care practices.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.

Played games, including singing and reading with patients to boost mood, improve memory and provide light entertainment.

• Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
• Maintained confidentiality of patient information at all times as per HIPAA regulations.
• Assisted with personal care activities, such as bathing, dressing and grooming.
• Helped clients move in bed, stand or walk using proper body mechanics techniques.
• Engaged patients in recreational activities such as reading books or playing games.
• Took initiative to ensure all tasks were completed efficiently within the designated time frame.
• Provided companionship and monitored health condition of clients.
• Transported clients to doctor appointments and social events.
• Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
• Prepared meals and snacks according to prescribed diets.
• Assisted clients with bathing, dressing, and incontinence care.
• Took care of children with special needs, such as Down syndrome, Jacobsen syndrome, bipolar disorder, and autism, with age groups ranging from 12 to 23.

• Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
• Documented activities and recorded information in EMR system.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

• Increased overall team efficiency and productivity.
• Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations.
• Enhanced operations and boosted efficiency through employee training and coaching, as well as creation of day-to-day work schedules and assignments.
• Helped employees operate productively and stay on task to meet business and customer needs.
• Investigated customer complaints regarding merchandise quality or availability promptly.
• Cross-trained in every store role to maximize operational knowledge.
• Positioned skilled staff in key areas throughout shift to guarantee optimal productivity of overall department.
• Upheld company standards and compliance requirements for operations and cleanliness of all areas.

• Increased overall team efficiency and productivity.
• Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
• Assessed, optimized and elevated operations to target current and expected demands.
• Improved productivity initiatives, coordinating itinerary and scheduling appointments.
• Spearheaded reinventions of various departments to maximize productivity.
• Investigated customer complaints regarding merchandise quality or availability promptly.
• Monitored inventory levels and placed orders for supplies as needed.
• Resolved conflicts between staff members in a professional manner.