Rebecca Curtis
Willoughby
Summary
Detail-oriented phlebotomist and clinical assistant with extensive experience in patient care, specimen collection, and compliance monitoring. Effective communicator known for resolving conflicts and training staff, ensuring quality service and patient satisfaction in high-demand healthcare environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Outpatient Lab Phlebotomist
Cleveland Clinic
Willoughby
08.2022 - Current
- Collected blood samples from patients following established protocols and safety standards.
- Prepared specimens for lab analysis ensuring proper labeling and handling procedures.
- Assisted in training new phlebotomists on best practices and procedural techniques.
- Maintained accurate patient records within the electronic medical records system.
- Collaborated with nursing staff to coordinate patient schedules for blood draws.
- Ensured compliance with infection control policies during all phlebotomy procedures.
- Conducted quality control checks on equipment and supplies to uphold safety standards.
- Participated in ongoing education to stay current with phlebotomy techniques and practices.
- Obtained a variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Supported seamless phlebotomy operations by keeping cart and station well-organized and equipped.
- Conducted various blood tests and updated results into paper and electronic charts.
- Processed specimens according to laboratory instructions while adhering to safety regulations.
- Adhered to quality standards set by the laboratory for specimen collection techniques.
- Reported any incidents or irregularities observed during the specimen collection process according to lab policies.
- Verified patient information prior to specimen collection including name, date of birth, address.
- Recognized and addressed potential donor reactions such as fainting or dizziness quickly and appropriately.
- Collected specimens for special testing such as drug screens, paternity tests.
- Facilitated efficient specimen collection by preparing and arranging necessary supplies in advance.
- Transported specimens safely from collection sites to laboratories using appropriate containers and temperature controls.
- Provided guidance to patients on pre-test preparations such as fasting requirements.
- Reviewed test orders from physicians or other authorized practitioners for accuracy prior to drawing blood samples.
- Inspected equipment used in phlebotomy procedures before each use and reported any problems or malfunctions immediately.
- Provided quality patient care through precise and prompt collection and transport of clinical specimens, adhering to established protocols.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
- Scheduled appointments and managed patient flow to minimize wait times.
- Collaborated with laboratory personnel to resolve specimen issues.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Labeled blood vials with critical information like time of collection, date and patient name.
Clinical Research Assistant
University Hospitals
Cleveland
05.2022 - Current
- Under the direct supervision of senior research staff, assists the Principal Investigator and study team on delegated duties to support clinical trials.
- Assists with the organization and maintenance of study files and documents.
- Assists with the recruitment and retention of research subjects.
- Assists with study visits and procedures under the direct supervision of the PI and senior study staff.
- Assists with processing, storage, and shipment of research samples.
- Performs other duties as delegated and trained by the study team.
Key Holder/Bartender/Server
Mugshots bar and grill
Wickliffe
01.2018 - 03.2021
- Daytime bartender and manager.
- Opened and closed the bar according to operational procedures.
- Managed cash register and handled transactions efficiently.
- Trained new staff on customer service standards and bar operations.
- Maintained cleanliness and organization throughout the establishment.
- Assisted in inventory management and stock replenishment tasks.
- Ensured compliance with health and safety regulations consistently.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Collaborated with team members to create a welcoming atmosphere for guests.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Replenished merchandise displays throughout the store as needed.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted customers with product selection and resolving complaints.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Enforced safety regulations within the store environment to protect both employees and customers.
Daytime Manager, Bartender, Server, Trainer, and Handling orders
Kates Bar and Gris
Wickliffe
02.2014 - 04.2019
- Supervised daily operations at a busy bar and grill.
- Managed staff schedules to ensure adequate coverage for service.
- Trained new employees on customer service standards and menu knowledge.
- Maintained inventory levels and ordered supplies as needed.
- Ensured compliance with health and safety regulations during service hours.
- Coordinated special events and promotions to enhance guest experiences.
- Monitored cash handling procedures to maintain accuracy in transactions.
- Resolved conflicts among employees in a professional manner.
- Cultivated relationships with vendors to ensure competitive pricing on products or services.
- Coordinated the daily operations of the department, including managing staff and scheduling shifts.
- Provided leadership by setting an example for team members in terms of attitude and work ethic.
- Managed payroll processing for all staff members.
- Handled customer complaints in a timely manner, resolving issues quickly and professionally.
- Implemented cost saving measures to reduce operating expenses while maintaining quality standards.
- Ensured store was properly stocked at all times by ordering items as needed.
- Conducted regular meetings with employees to discuss performance goals.
- Analyzed financial data such as budgets, income statements, cash flow reports and other documents.
- Reviewed monthly sales reports to identify areas of improvement or potential opportunities.
- Monitored employee performance and provided feedback to ensure quality customer service.
- Recruited, hired, trained and supervised new staff members.
- Mentored and supported new employees to maximize team performance.
- Upheld company standards and compliance requirements for operations.
Assistant Manager, Supervisor, Event Coordinator, Book Keeping, Bartender/Server
Champps Americana
Lyndhurst
01.2010 - 04.2014
- Advanced from supervisor to event coordinator and then to manager, demonstrating leadership growth.
- Assisted in managing daily restaurant operations and staff scheduling.
- Supervised daily operations including scheduling shifts, assigning duties.
- Trained new employees on service standards and company policies.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented customer service initiatives that improved guest satisfaction and engagement.
- Resolved guest complaints promptly, maintaining a positive dining experience.
- Collaborated with management on developing strategic plans for achieving business goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Collaborated with kitchen staff to optimize workflow during peak hours.
- Monitored food safety practices to ensure compliance with health regulations.
- Created training materials for employee development programs to enhance service quality.
- Established processes for monitoring customer satisfaction levels.
- Created reports on sales trends, inventory levels, and financial data.
- Developed a system for tracking inventory and ordering supplies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Delivered exceptional customer service while serving drinks and food.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Trade School - Phlebotomy
Phlebotomy Training Specialists
Independence, OH02-2022
Community College - Forensic Science
Lakeland CC
Kirtland, OH01-2020
High school diploma -
Ledgemont High School
Thompson, OH01-2007
Skills
- Management
- Venipuncture
- Blood draws
- Injection administration
- Specimen handling
- Order of draw
- Vital signs
- Patient care
- Laboratory experience
- Quality control
- Diagnostic testing
- Clinical trial support
- Electronic medical records
- EMR recordkeeping
- Patient confidentiality
- HIPAA
- Centrifuge
- Hemoglobin A1C
- HCG
- Height and Weight
- Sample storage
- Sample labeling
- Money Handling
- Bookkeeping
- Payroll
- Inventory management
- Management
- Staff management
- Office administration
- Team collaboration
- Quality assurance
- Customer service
- Team collaboration
- Attention to detail
- Adaptable to change
- Communication
- Patient education
- Conflict resolution
- Technical troubleshooting
- Technical troubleshooting
- Staff management
- Office administration
- Diagnostic testing
- Quality assurance
Certification
- National Healthcare Certification Organization, 02/22, 02/24
- Phlebotomy Technician, 02/22, 02/24
- Laboratory Technician, 02/22, 02/24
- Certified Phlebotomist, 02/22, 02/24
Timeline
Outpatient Lab Phlebotomist
Cleveland Clinic
08.2022 - Current
Clinical Research Assistant
University Hospitals
05.2022 - Current
Key Holder/Bartender/Server
Mugshots bar and grill
01.2018 - 03.2021
Daytime Manager, Bartender, Server, Trainer, and Handling orders
Kates Bar and Gris
02.2014 - 04.2019
Assistant Manager, Supervisor, Event Coordinator, Book Keeping, Bartender/Server
Champps Americana
01.2010 - 04.2014
Trade School - Phlebotomy
Phlebotomy Training Specialists
Community College - Forensic Science
Lakeland CC
High school diploma -
Ledgemont High School