Rebecca Delaney
Littleton,CO
Overview
8
8
years of professional experience
Summary
Dynamic professional with a strong customer service focus and proven leadership skills, reset and night manager at O'Reillys Auto Parts. Expert in conflict resolution and inventory monitoring, successfully enhancing guest satisfaction and operational efficiency. Recognized for implementing effective merchandising strategies, that boosted sales. Trained new team members in best practices for optimal performance. Always made customers 1st. Greeted all customers walking in store. Always ask if I could help them find something. I became good at delegating. I was a great team player. As well as if I had to work alone.
Work History
Night Manager/Cashier/Parts Specialist
O Reillys Auto Parts
07.2023 - 10.2024
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Managed [Number] employees in delivering smooth, productive night shift operations.
- Processed customer orders quickly and accurately to meet dispatch targets.
Cashier/Automotive Parts Specialist
AutoZone
07.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Merchandiser/Grocery Reset Merchandiser
R.M.S.I
04.2017 - 06.2022
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
Education
GED -
Arapahoe Community College
Littleton, CO05-1987
Skills
- Customer service focus
- Guest assistance
- Guest relations
- Visual merchandising
- Customer service
- Conflict resolution
- Inventory monitoring
- Assignment delegation
- Bank deposit preparation
- Team performance monitoring
- Shelf restocking
- Strong leadership
- Work Planning and Prioritization
Timeline
Night Manager/Cashier/Parts Specialist
O Reillys Auto Parts
07.2023 - 10.2024
Cashier/Automotive Parts Specialist
AutoZone
07.2022 - 02.2023
Merchandiser/Grocery Reset Merchandiser
R.M.S.I
04.2017 - 06.2022
GED -
Arapahoe Community College