Rebecca Dilday
Huntington,TX
Summary
Experienced Healthcare Marketing professional with proven background in leadership, supervisory skills, and building and preserving relationships within our local healthcare and business community. Forward thinking and well-coordinated in devising solutions to problems in an ever-changing market. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
16
16
years of professional experience
Work History
Provider Services Administrator
A Pineywoods Home Health Services
Lufkin, TX
11.2021 - 06.2023
- Conducted regular training sessions for staff on topics such as customer service protocols and safety guidelines.
- Monitored employee performance metrics such as attendance rates and productivity levels.
- Ensured regulatory compliance by staying up-to-date with changes in state laws governing healthcare organizations.
- Analyzed staffing needs within the organization based on projected patient volumes.
- Analyzed data from various sources including surveys, reports, and interviews to identify areas of improvement in patient satisfaction scores.
- Prepared reports outlining financial performance indicators such as revenue streams, expense ratios.
- Responded proactively to concerns and questions by acting on patient feedback.
- Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
- Monitored and maintained supply of medical equipment, tools and accessories.
- Facilitated necessary changes to policies or procedures to improve operations.
Public Relations Manager
Hospice in the Pines
Lufkin, TX
10.2014 - 10.2021
- Supervise, develop, and mentor marketing team members by delivering consistent coaching and guidance to improve job efficiency.
- Interpret organization's philosophy, policies, procedures and services to patients, families, and referral sources through a multitude of avenues to include phone call, face to face, and virtual meetings.
- Establish relationships with all stakeholders, including management, local leaders and community members through active listening, positive engagement and community involvement.
- Participated in cultivating company culture by developing positive internal employee relationships within organization through planning and executing staff engagements
- Plan and execute fundraising strategies, continuously and consistently bring in moneys to support indigent care
- Develop and provide training for all staff pertaining to marketing, company culture, public relations, and fundraising
Marketing Director
Oceans Behavioral Health Hospital
Lufkin, TX
08.2011 - 10.2014
- Guided and motivated marketing team to tackle continuous improvement objectives, streamlining processes and controlling costs to spearhead highly profitable division.
- Implemented well-planned campaigns, events and PR initiatives to achieve healthy and thriving census.
- Strategically devised customer approaches, meeting sales objectives and capitalizing on emerging opportunities.
- Mentored marketing personnel on best practices and protocols to maximize productivity.
- Educated patients, families, and caregivers on diagnosis, treatment, and disease management, equipping them with tools to achieve and maintain optimal psychiatric and mental health.
- Implemented evidence-based and best practice problem-solving interventions to establish protective measures for suicide prevention and self-harm.
- Assessed mental and physical conditions of clients by completing nurse assessment, consulting with interdisciplinary team, conducting interviews, and requesting medical records.
- Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from consult through admission.
Nurse Case Manager
St. Giles Living Centers Inc.
Lufkin, TX
08.2007 - 08.2011
- Evaluated home attendants notes to confirm completeness and accuracy of descriptions outlining nursing care provided and corresponding patient responses.
- Collaborated with physicians on patient medications, medical needs and performance.
- Updated and maintained patient's medical needs by working with physician, members of healthcare team, homecare attendants, patients, and families for a caseload of approximately 40 individuals
- Participated in on-call rotations, delivering daily continuous quality care to patients.
- Advocated for patients by identifying insurance coverage, communicating care preferences to practitioners and verifying interventions met patients' treatment goals.
- Administered medications and treatment plans in accordance with physician orders.
- Trained, guided and mentored homecare attendants to ensure all objectives were met.
Nurse
Lufkin State Supported Living Center
Lufkin, TX
01.2007 - 08.2007
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Administered medications, tracked dosages and documented patient conditions.
- Managed colostomies and ostomies, urostomies and Foley tubes for patients.
Education
Licensed Vocational Nurse -
Angelina College
Lufkin, TX12.2006
High School Diploma -
Huntington High School
Huntington, TX05.2002
Skills
- Servant Leadership
- Positive, forward thinking
- Team building
- Conflict resolution
- Project planning
- Strong job integrity
- Project Coordination
- Program Oversight
- Staff Management
References
References available upon request.
Timeline
Provider Services Administrator
A Pineywoods Home Health Services
11.2021 - 06.2023
Public Relations Manager
Hospice in the Pines
10.2014 - 10.2021
Marketing Director
Oceans Behavioral Health Hospital
08.2011 - 10.2014
Nurse Case Manager
St. Giles Living Centers Inc.
08.2007 - 08.2011
Nurse
Lufkin State Supported Living Center
01.2007 - 08.2007
Licensed Vocational Nurse -
Angelina College
High School Diploma -
Huntington High School