ROBERT AVERILL
Lincoln,ME
Summary
An accomplished operations and sales leader with a strong history of driving business outcomes through strategic planning, data-driven insights, and effective communication skills. Experienced in building high-performing teams and collaborating with stakeholders across various levels. Proficient in guiding business teams to achieve valuable outcomes in mid-sized organizations by focusing on new business development, territory expansion, and financial analysis.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Services Specialist
Eastern Maine Development Corporation
09.2023 - Current
- Streamlined office operations by implementing new organizational procedures and systems.
- Enhanced customer satisfaction with efficient communication and problem-solving techniques.
- Provided administrative support for multiple departments, improving overall efficiency in daily tasks.
- Fielded phone calls, emails, and inquires about all of the companies services, and guided clients to their best option.
Sales Consultant
Sysco Foods
01.2019 - 03.2023
- Skyrocketed sales by 100% year over year and amplified profits by 125% in my premier customer account, leveraging strategic account management, customized product offerings, and robust relationship building
- Pioneered the creation of an innovative quick sheet with the Learning and Development Manager, revolutionizing communication and enhancing efficiency for the entire sales team
- Championed the mentorship and training of numerous Sales Consultants, resulting in a promotion to New Business Development Manager for one and a staggering 12% YoY growth for another, surpassing company benchmarks
- Masterminded the complete revitalization of a 100-seat restaurant, raising food quality, recipes, training, and personnel development to new heights, fostering a culture of continuous improvement and excellence
- Unwaveringly achieved and exceeded sales and profit targets by generating new business, expanding existing accounts, and curtailing lost business within my assigned territory
- Conducted comprehensive market research and analysis, devising bespoke product and service solutions for customers while consistently staying ahead of market trends and outpacing competitors
- Demonstrated unwavering commitment and adaptability by working nontraditional hours, including evenings, weekends, and holidays, to surpass customer expectations and deliver outstanding results.
Head Chef / Kitchen Manager
The Forester Pub
04.2019 - 09.2019
- Revolutionized menu offerings by designing and implementing creative, seasonal dishes, increasing overall customer satisfaction and boosting restaurant revenue
- Spearheaded a comprehensive overhaul of kitchen operations, optimizing workflows, and reducing food waste while achieving a reduction in costs without compromising quality or taste
- Led and mentored a high-performing team of restaurant professionals, fostering a culture of collaboration, innovation, and continuous improvement, resulting in a decrease in staff turnover
- Established robust vendor relationships, ensuring the consistent delivery of premium ingredients, which elevated the restaurant's reputation and garnered rave reviews from critics and patrons alike
- Orchestrated seamless coordination between front and back-of-house teams, streamlining communication and enhancing overall guest experience, leading to an increase in repeat business
- Implemented rigorous food safety and sanitation protocols, consistently achieving top scores on health inspections and maintaining an unblemished record of excellence
- Introduced data-driven inventory management systems, enhancing supply chain efficiency, and reducing stock discrepancies, ensuring optimal freshness and quality for every dish served.
Marketing Associate
Sysco Foods
01.2015 - 01.2019
- Devised and executed innovative marketing plans and strategies, successfully driving an increase in new account growth and an expansion of existing accounts in the territory
- Skillfully promoted high-margin branded products, bolstering overall profitability while simultaneously outperforming competitors in sales and customer satisfaction
- Identified competitive challenges and devised actionable solutions, resulting in an increase in case volume and securing a strong market position
- Cultivated lasting relationships with both internal and external stakeholders, fostering a collaborative environment that accelerated business growth and enhanced customer loyalty
- Pioneered new business development initiatives, securing long-term client relationships, and expanding market penetration, contributing to a sustained and profitable growth trajectory
- Streamlined communication channels across customers and internal teams, effectively addressing account requirements and forging enduring mutually beneficial partnerships
- Utilized data-driven insights to optimize marketing campaigns, resulting in an improvement in customer engagement and an increase in overall marketing ROI.
Kitchen Manager / Head Chef
Gillmor's Restaurant
01.2010 - 01.2015
- Elevated culinary offerings and customer service standards for a 120-seat establishment, resulting in an increase in positive customer feedback and a boost in repeat patronage
- Expertly managed purchasing, inventory control, and scheduling, reducing food waste and optimizing labor costs through strategic forecasting and planning
- Streamlined recruitment and employee development processes, creating a high-performance team culture that drove improvement in kitchen efficiency and overall service quality
- Skillfully designed and implemented innovative menu concepts, resulting in increased food sales and improved overall dining satisfaction
- Ensured meticulous adherence to sanitation and health regulations, maintaining a consistently perfect score on all health inspections and fostering a culture of cleanliness and safety
- Nurtured strategic relationships with local businesses and customers, expanding the establishment's brand reach and cultivating a strong community presence
- Collaborated closely with owners to continually evolve and refine restaurant concepts, leveraging cutting-edge culinary trends and industry insights to drive ongoing growth and success.
Education
Associate of Arts - Business Administration
Univeristy of Phoenix
Phoenix, AZ04.2012
Skills
- Leadership and Teamwork
- Sales Training / Leadership / Mentorship
- Staff Training and Development
- Customer Service Excellence
- Time Management and Organization
- Adaptability and Problem-Solving
- Organizational Development
- Project / Program / Product Management
- Strategic Marketing / Planning & Innovation
- RFP Roadmap Development / Management
- Organizational Change Agent / Change Management
- Predictive Analytics
- Key Performance Indicator Reports
- Resource Allocation
- Critical Thinking
- Creative Problem Solving
- Collaborative Innovation
- Execution & Results
- Time Management / Multitasking
- Inclusive Leadership
- Cultural Bridging / Humility
- Servant Leadership
- Adaptability / Advocacy
- Influence / Resilience / Integrity
- Conflict Resolution
- Empathy / Understanding
- Continual Process Improvement
- Assertiveness / Persuasion
- SAP / CRM
- Collaboration Technologies - Slack, Teams, Zoom
- Google Suite / Google Apps
- Microsoft Office (PowerPoint, Word, Excel)
- Adobe Creative Suite
- Social Media: Facebook, Pinterest, LinkedIn, Twitter, and Instagram
- CRM Software
- Market Research
- Customer Service
- Account Management
- Marketing
- Relationship Building
- Administrative and Office Support
- Understanding Customer Needs
- Policies and Procedures Adherence
- Problem Resolution
- Multitasking Abilities
- Task Prioritization
- Adaptability and Flexibility
- Effective Communication
- Self Motivation
- Time Management
- Computer Skills
Certification
Project Management Certification (PMP), University of Phoenix, in process
Volunteer Experience
- Track and Field Coach, Mattanawcook Academy
- Board of Directors, Lincoln Lakes Region Chamber of Commerce
- Scholarship Trustee
Timeline
Business Services Specialist
Eastern Maine Development Corporation
09.2023 - Current
Head Chef / Kitchen Manager
The Forester Pub
04.2019 - 09.2019
Sales Consultant
Sysco Foods
01.2019 - 03.2023
Marketing Associate
Sysco Foods
01.2015 - 01.2019
Kitchen Manager / Head Chef
Gillmor's Restaurant
01.2010 - 01.2015
Associate of Arts - Business Administration
Univeristy of Phoenix
Project Management Certification (PMP), University of Phoenix, in process
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