Rebecca Doan
Reno,NV
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Store Manager
DICK' SPORTING GOODS
08.2019 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Sales Supervisor
DSW INC
01.2019 - 08.2019
- Effectively trained and coached team members to reach sales goals and operational targets.
- Promoted exceptional customer service on sales floor
Mortgage Loan Processor
MANN MORTGAGE
04.2018 - 01.2019
- Handled any conditions sent from underwriting departments.
- Produced and submitted completed loan packages to title and escrow professionals.
Member Service Representative
GREATER NEVADA CREDIT UNION
02.2017 - 04.2018
Store Manager
PAYLESS SHOE SOURCE & FAMILY DOLLAR
10.2012 - 02.2017
- Trained team members in successful strategies to meet operational and sales targets, and customer service standards
- Managed all aspects of store operations, including organization, maintenance and purchasing.
- District Manger in Training
- Training and develop hourly and management associates within assigned district.
- Analyzing district sales results and trends to achieve sales increases and maximize sales.
- Controlling payroll hours, cash control, conduct store audits and monitor inventory shrinkage.
- Demonstrated strong analytical, organizational, problem solving, and communication skills with all levels of management.
Education
Associate of Arts - Business
University of Nevada - Reno
Reno, NVHigh School Diploma -
Douglas High School
MindenSkills
- Product Merchandising
- Culture Development
- Sales Promotion
- Opening and Closing Procedures
Timeline
Store Manager
DICK' SPORTING GOODS
08.2019 - Current
Sales Supervisor
DSW INC
01.2019 - 08.2019
Mortgage Loan Processor
MANN MORTGAGE
04.2018 - 01.2019
Member Service Representative
GREATER NEVADA CREDIT UNION
02.2017 - 04.2018
Store Manager
PAYLESS SHOE SOURCE & FAMILY DOLLAR
10.2012 - 02.2017
Associate of Arts - Business
University of Nevada - Reno
High School Diploma -
Douglas High School