Rebecca Donner
Omaha,NE
Summary
Results-oriented business operations leader with a strong focus on ethics and customer satisfaction. Proven ability to thrive in fast-paced environments while maintaining meticulous attention to detail. Demonstrated success in driving operational efficiency and embracing new challenges to achieve business goals.
Overview
21
21
years of professional experience
Work History
Senior Broker Dealer Operations Compensation
Osaic Wealth
Omaha, NE
11.2017 - 01.2026
- Excelled in independent tasks and collaborative projects, achieving key team objectives.
- Demonstrated strong self-motivation and accountability across all professional endeavors.
- Exhibited proficiency in mastering new concepts and adapting to diverse situations.
- Utilized exceptional verbal and written communication skills effectively.
- Optimized time management strategies for timely task completion.
- Maintained meticulous attention to detail and strong organizational skills in all tasks.
- Applied critical thinking to analyze complex problems and evaluate potential solutions.
- Acquired new technology and software skills, ensuring seamless transitions and improved workflows.
Senior Business Service Specialist
Pacific Life Insurance Company
Omaha, Nebraska
05.2005 - 08.2017
- Optimized broker dealer relationships by streamlining appointment processing and commission structures.
- Increased broker dealer and agent satisfaction by 30% through advanced research and problem-solving.
- Delivered exceptional customer service via phone, email, and daily processing activities.
- Trained and mentored staff while developing job aids to empower employees.
- Implemented cost-effective process improvements utilizing critical thinking skills.
Education
High School Diploma -
Central High School
Omaha, NE05-1982
Skills
- Process improvement and optimization
- Time management
- Problem solving
- Effective communication
- Risk assessment and decision making
- Customer service
- Decision making
- Goal orientation
- Critical thinking
- Team collaboration
References
References available upon request.
Timeline
Senior Broker Dealer Operations Compensation
Osaic Wealth
11.2017 - 01.2026
Senior Business Service Specialist
Pacific Life Insurance Company
05.2005 - 08.2017
High School Diploma -
Central High School