Rebecca Douglas
Greencastle,IN
Summary
Dynamic leader with a proven track record at Samaritan Companies, excelling in strategic planning and relationship building. Spearheaded initiatives that enhanced operational efficiency and team productivity, while fostering a culture of continuous improvement. Adept at project management and staff development, driving high-performing teams to achieve organizational goals.
Overview
28
28
years of professional experience
Work History
Director of Data Management/Director of Education
Samaritan Companies
12.2023 - Current
- Developed strategic initiatives to enhance operational efficiency across departments.
- Implemented performance metrics to assess team productivity and drive continuous improvement.
- Led cross-functional teams in executing company-wide projects aligning with organizational goals.t
- Facilitated training sessions to promote best practices and enhance employee skill sets.
- Established strong relationships with partners, enhancing collaboration and project outcomes.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Property Manager
Samaritan Companies / Castlebury Apts.
03.1998 - 12.2023
- Oversaw property operations, ensuring compliance with local regulations and company policies.
- Managed tenant relations, addressing concerns and facilitating communication between residents and management.
- Managed over 200 HUD Section 8 and Rural Development units.
- Coordinated maintenance requests, optimizing response times and enhancing resident satisfaction.
- Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Analyzed financial reports, identifying cost-saving opportunities and improving budget management processes.
- Trained and mentored junior staff, fostering a collaborative team environment focused on excellence in service delivery.
- Streamlined leasing processes, increasing efficiency in tenant screenings and lease signings for timely occupancy.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
Education
No Degree - Business Management
Indiana State University
Terre Haute, INSkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- People management
- Project management
- Staff management
- Organizational development
- Program management
- Rules and regulations
Accomplishments
Fair Housing Training
Certified Apartment Manager
Timeline
Director of Data Management/Director of Education
Samaritan Companies
12.2023 - Current
Property Manager
Samaritan Companies / Castlebury Apts.
03.1998 - 12.2023
No Degree - Business Management
Indiana State University