Rebecca Dove
L'Anse,MI
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment. I am looking for an opportunity to help people in my community, my heart is working with youth who need extra support to obtain a positive healthy life.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Outreach Coordinator
KBIC Office of Child Support Services
Baraga, MI
03.2025 - 02.2026
- Facilitated community engagement events to promote child support services and resources.
- Increased public awareness of local resources by organizing and promoting community events.
- Implemented and facilitated a parenting class for the community
- Assisted the Child Support Specialist tracking cases, enforcing court orders
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Updated client information in databases to maintain up-to-date case records.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
Child Support Specialist
KBIC Office of Child Support Services
Baraga, MI
07.2023 - 03.2025
- Assisted in managing child support cases to ensure compliance with legal requirements.
- Processed payments and maintained accurate records in case management systems.
- Communicated with clients to address inquiries and provide guidance regarding support obligations.
- Participated in training sessions to enhance knowledge of child support regulations and procedures.
- Supported enforcement actions by gathering necessary documentation for court proceedings.
- Conducted detailed financial assessments of non-custodial parents to determine appropriate child support obligations.
- Facilitated mediation between parties to ensure communication and collaboration for the best interest of the children.
Community Outreach Coordinator
KBIC Office of Child Support Services
Baraga, MI
10.2021 - 07.2023
- Facilitated community engagement events to promote child support services and resources.
- Collaborated with local organizations to strengthen partnerships and expand service reach.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained knowledge of company policies, ensuring compliance in all customer interactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Domestic Violence Victim Advocate
Baraga County Shelter Home
L'Anse, MI 49946
09.2011 - 10.2021
- Provided emotional support and advocacy for survivors of domestic violence during crisis situations.
- Facilitated safety planning and resource navigation for clients seeking shelter and legal assistance.
- Collaborated with law enforcement and community organizations to enhance victim services and outreach efforts.
- Maintained accurate case documentation in compliance with agency policies and legal requirements.
- Participated in multidisciplinary team meetings to coordinate comprehensive care strategies for clients.
- Offered emotional support to victims during court proceedings, providing a calming presence in high-stress situations.
- Provided crisis intervention services, reducing trauma symptoms among victims in immediate need.
- Increased community awareness about domestic violence by organizing outreach events and educational workshops.
- Assisted clients in obtaining protective orders, facilitating their access to crucial legal protections against abusers.
- Connected clients with essential social services such as housing assistance, financial aid, and mental health counseling.
Education
High School Diploma -
L'Anse High School
L'Anse, MI05-2003
Skills
- Community resource management
- Social media management
- Recordkeeping skills
- Service coordination
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Effective communication
- Adaptability and flexibility
- Written and verbal communication
Certification
Certified Mediator for Domestic Relations
Certified facilitator for the Fatherhood is Sacred-Motherhood is Sacred parenting proram.
Timeline
Community Outreach Coordinator
KBIC Office of Child Support Services
03.2025 - 02.2026
Child Support Specialist
KBIC Office of Child Support Services
07.2023 - 03.2025
Community Outreach Coordinator
KBIC Office of Child Support Services
10.2021 - 07.2023
Domestic Violence Victim Advocate
Baraga County Shelter Home
09.2011 - 10.2021
High School Diploma -
L'Anse High School