Rebecca Dowding
Riverview
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
Work History
Server
Tibby’s New Orleans Restaurant
Brandon
09.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took and processed orders accurately using point-of-sale
- Promoted to shift lead; in charge of opening and closing shifts, ensuring completion of other server’s side work
- Experience serving large parties of 25-50 guests
- Assisted in training new staff on restaurant protocols and service standards.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
Digital Asset Trader
Self-Employed Digital Asset Trader
10.2020 - 09.2023
- Utilized extensive knowledge and expertise in trading digital currency, assets, and stocks as a full-time self-employed trader.
- Achieved financial stability during the 2020-2021 bull market and maintained consistent profitability.
- Currently seeking to re-enter the workforce to ensure stability in response to market fluctuations and rising inflation.
Supervisor
Seminole Hard Rock Hotel and Casino
Tampa
06.2019 - 10.2020
- Started as an order taker for in-room dining, providing prompt and courteous service to hotel guests.
- Promoted to a supervisory role due to exceptional customer service, commitment, and perfect attendance.
- Prioritized outstanding guest service and resolved guest issues effectively, ensuring a positive guest experience.
- Exceptional interpersonal and communication skills, maintaining a friendly and professional demeanor at all times.
- Experienced in training new hires, fostering team collaboration, and setting a positive example.
Delivery Driver
Marco's Pizza
Riverview / Apollo Beach
06.2017 - 06.2019
- Delivered exceptional service as a delivery driver, efficiently fulfilling orders and maintaining timely deliveries.
- Multi-tasked by also taking customer orders, preparing food, and managing the dishwashing area during peak hours.
- Displayed strong dependability by frequently opening and closing the store in collaboration with the manager on duty.
Cafe Server
Barnes and Noble
Brandon
11.2015 - 10.2016
- Provided exceptional customer service by warmly greeting and assisting customers in a fast-paced cafe environment.
- Ensured accurate order-taking, skillfully crafted beverages, and prepared food items to meet customer preferences.
- Demonstrated reliability by consistently opening and closing the cafe and excelled during peak business hours and bookstore events.
Education
High School Diploma -
Brandon Adult's GED Program
Brandon, FLSkills
- Great customer service skills
- Works great in high stress, fast paced environments
- Experienced with opening/closing procedures particularly in a restaurant
- Strong leadership skills
- Experienced in serving large parties
- Staff training
- Time management
- Problem solving
Timeline
Server
Tibby’s New Orleans Restaurant
09.2023 - Current
Digital Asset Trader
Self-Employed Digital Asset Trader
10.2020 - 09.2023
Supervisor
Seminole Hard Rock Hotel and Casino
06.2019 - 10.2020
Delivery Driver
Marco's Pizza
06.2017 - 06.2019
Cafe Server
Barnes and Noble
11.2015 - 10.2016
High School Diploma -
Brandon Adult's GED Program