Rebecca Downer
EAST CALAIS,VT
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 5 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input. Capable administrative assistant adept at handling all medical administrative needs for busy medical group practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Medical Administrative Assistant
Central Vermont Medical Center
02.2015 - 03.2020
- Assisted with the coordination of clinical staff schedules, ensuring adequate coverage during peak hours and minimizing wait times for patients.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Improved patient satisfaction by efficiently managing appointment scheduling and providing clear communication regarding medical procedures.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Medical Assistant
Central Vermont Medical Center
09.2012 - 02.2015
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Completed EKGs and other tests based on patient presentation in office.
Senior Clinical Scheduler
Central Vt Home Health & Hospice
04.2005 - 09.2012
- Enhanced patient care by efficiently scheduling and coordinating clinical appointments.
- Managed complex schedules for multiple healthcare providers, ensuring optimal time management and resource allocation.
- Collaborated with clinical staff to maintain accurate records of patient information and appointment history.
- Optimized clinic workflow by proactively identifying potential scheduling conflicts or issues.
- Maintained high levels of accuracy in data entry tasks, contributing to the overall integrity of the clinic''s scheduling system.
- Supported patient needs by promptly addressing inquiries about appointment bookings or schedule changes.
- Coordinated referrals from other clinics or specialists, ensuring seamless continuity of care for patients.
- Coordinated physician appointment orders with patient requests to build schedule for each patient incorporating pertinent information.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Followed up with patients to reschedule missed appointments.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
Education
No Degree - Phlebotomist
Vermont Technical College
Randolph Center, VT11.2012
No Degree - Licensed Nursing Assistant
Barre Career Center
Barre, VT04.2004
High School Diploma -
Stevens High School
Claremont, NH06.1993
Skills
- Patient Flow Management
- Multi-Line Phone System
- Proficiency in Medical Management Systems
- Interdepartmental Collaboration
- Appointment Scheduling
- Document Management
- Referral Coordination
- Patient Confidentiality Adherence
- Medical Terminology Proficiency
- Administrative Support
- Electronic Health Records
Timeline
Medical Administrative Assistant
Central Vermont Medical Center
02.2015 - 03.2020
Medical Assistant
Central Vermont Medical Center
09.2012 - 02.2015
Senior Clinical Scheduler
Central Vt Home Health & Hospice
04.2005 - 09.2012
No Degree - Phlebotomist
Vermont Technical College
No Degree - Licensed Nursing Assistant
Barre Career Center
High School Diploma -
Stevens High School
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