Rebecca Downes
Fairport
Summary
Talented Program Director skilled in handling administrative, operational and overall program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 15 years of experience to new professional challenges with growth-oriented organization. Experienced with managing operations and delivering impactful results. Utilizes strong management and leadership skills to drive success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Program Director
DePaul Community Services
East Rochester, NY
04.2023 - Current
- Providers direct supervision and support to all employees while overseeing the successful operation of the program
- Ensures program goals are met on a monthly basis
- Provides supervision and support to case management and ensures services are provided to residents monthly
- Facilitates monthly staff meetings to provide staff feedback, praise and updates throughout the agency
- Ensures the program follows are regulations governed by the Office of Mental Health
Assistant Program Director
DePaul Community Services, Rochester NY
Rochester, NY
10.2017 - 04.2023
- Assists the Director with the overall operation of the program in accordance with DePaul policies and procedures as well as the regulations (part 595) put forth by the NYS Office of Mental Health and other applicable agencies.
- Assists the Director in developing and maintaining high quality standards of practice in every aspect of the program (this includes resident care, all staffing, physical plant, housekeeping and security).
- Works with the Director to promote positive public relations in the surrounding community, outside agencies and the mental health system.
- Serves as an active participant of the intake process and the Risk Management team as needed.
Residential Service Coordinator II
Halstead Square SRO (Rochester)
Rochester, NY
02.2016 - 10.2017
- Responsible for the overall supervision and evaluation of all case managers, shift supervisors and community living assistants in addition to all responsibilities of a service coordinator. Direct supervisor of 30+ staff members.
- Completes monthly schedule for all employees.
- Responsible for staff supervisions/discipline as needed
- Assists Assistant Program Director with interviewing and hiring potential employees
- Reports directly to Assistant Program Director/ Program Director
Residential Service Coordinator I
Halstead SRO
08.2014 - 02.2016
- Develops service plans with the resident and his/her support network by identifying the individual’s needs/desires in an effort to maintain placement/progress to independent living.
- Conducts quarterly reviews of the residential service plan with the individual in an effort to ascertain the degree of progress and to make revisions when necessary.
- Observe, monitor, document and report resident behaviors as well as their progress.
- Maintains accurate and timely resident files, including documenting progress notes, updating service plans, maintenance of psychiatric and medical records and all other pertinent information.
- Ensures that annual appointments for physicals, eye exams and dental appointments are scheduled, and transportation is arranged.
- Works collaboratively with the resident’s community service providers to ensure continuity of care.
- Serves as the key liaison between the resident and his/her clinical provider with regard to the monitoring of the person’s mental health and well-being.
Medication Coordinator I
Halstead Square SRO
01.2012 - 08.2014
- Properly oversees all resident medications such as checking labels for accuracy, completing proper documentation, storing medications, ensuring medications are refilled and changes in medications are completed per DePaul’s quality management standards and NYS Office of Mental Health regulations.
- Acts as a liaison with resident, doctors, pharmacies, providers and residential staff as necessary to ensure timely and accurate ordering of medications.
- Responsible for monitoring and documentation of all residents involved in the self-medication process.
Education
Associates Degree - Liberal Arts in Science
Monroe Community College
Rochester, NY01-2010
NYS Regents diploma - undefined
Our Lady of Mercy High School
Rochester, NY01-2007
Skills
- Trained in person centered practices, team building, individual service plans, WRAP trained
- 10 years of management experience
- Effective leader
- Staff development
- Task delegation
- Regulatory compliance
- Policy implementation
- Customer service experience
- Operations oversight
- Budgeting and financial management
- Conflict resolution
- Quality assurance
- Recruitment and hiring
- Coaching and mentoring
- Training and development
- Documentation and reporting
- Multitasking
- Problem-solving
- Teamwork and collaboration
- Decision-making
- Professionalism
Certification
First Aid certified
Mental Health First Aid certified
Languages
American Sign Language
Professional Working
Timeline
Program Director
DePaul Community Services
04.2023 - Current
Assistant Program Director
DePaul Community Services, Rochester NY
10.2017 - 04.2023
Residential Service Coordinator II
Halstead Square SRO (Rochester)
02.2016 - 10.2017
Residential Service Coordinator I
Halstead SRO
08.2014 - 02.2016
Medication Coordinator I
Halstead Square SRO
01.2012 - 08.2014
NYS Regents diploma - undefined
Our Lady of Mercy High School
Associates Degree - Liberal Arts in Science
Monroe Community College