A hard working, goal driven individual with years of customer-oriented service. Love working with a team, or on my own. Always up for a new 'challenge'. Have worked with the public (retail and restaurant settings), in a doctors office, in a warehouse; I am very adaptable to work situations/environments.
Hi, I’m
Rebecca Duncan
Hagerstown,MD
Summary
Overview
26
years of professional experience
Work History
Fedex Ground
Package Handler
02.2022 - Current
Job overview
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Used hand-held scanners and physical logs to accurately track item movements.
Exxon/unimart
Attendant/Cashier Team Lead
10.2020 - 01.2022
Job overview
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Monitored areas for security issues and safety hazards.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Increased customer loyalty and retention.
- Displayed new stock and rotated existing products.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Resolved escalated customer disputes with special actions such as discounts.
- Maintained stock within optimal levels to meet expected customer and sales levels.
Dollar General
Sales Associate
03.2020 - 03.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Keystone Blind Association
Foreman
10.2017 - 03.2020
Job overview
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Oversaw employee attendance record, handled payroll
Kenny Staffing
Picker/Packer
10.2018 - 12.2018
Job overview
- Pick merchandise for fedex and ups deliveries
- Operated front loading hand floor jack to build orders
- Pulled orders quickly to maintain demanding productivity goals.
IH Services
supervisor
11.2017 - 07.2018
Job overview
- Lead associates, gather corugate and trash, clean bathrooms and breakroom
Walmart
service writer
04.2015 - 11.2016
Job overview
- Assist customers, answer phones, stock shelves
Walmart
Sales Associate
07.2002 - 06.2003
Job overview
- Worked in both meat and produce departments, stocked products, kept inventory, assisted customers, all related duties
Saylors Grocery Store
Stock Clerk
01.2001 - 06.2002
Job overview
- Stocked grocery items, worked in deli, frozen foods and produce
Masland Associates
File clerk
10.1997 - 06.1998
Job overview
- Filing medical charts, confirming appointments, all related duties
Education
Big Spring High SchoolNewville, PA
HS Diploma
06.1998
University Overview
Skills
- Customer service experience
- Highly dependable
- Excellent attention to detail
- Very punctual
- Adaptability
- Communication
- Creativity
- Teamwork
- Product Sealing
- Inventory Records
- Package Preparation
- Team Meetings
Timeline
Package Handler
Fedex Ground
02.2022 - Current
Attendant/Cashier Team Lead
Exxon/unimart
10.2020 - 01.2022
Sales Associate
Dollar General
03.2020 - 03.2021
Picker/Packer
Kenny Staffing
10.2018 - 12.2018
supervisor
IH Services
11.2017 - 07.2018
Foreman
Keystone Blind Association
10.2017 - 03.2020
service writer
Walmart
04.2015 - 11.2016
Sales Associate
Walmart
07.2002 - 06.2003
Stock Clerk
Saylors Grocery Store
01.2001 - 06.2002
File clerk
Masland Associates
10.1997 - 06.1998
Big Spring High School
HS Diploma
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