Rebecca Dutton

Intelogix formally known as Pioneer Customer Experience, Navient, SallieMae, Pioneer Credit Recovery

• Evaluated customer service staff performance and provided constructive feedback.
• Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
• Trained and supervised team of customer service representatives in providing quality service to customers.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Worked effectively in fast-paced environments.
• Gained extensive knowledge in data entry, analysis and reporting.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Managed time efficiently in order to complete all tasks within deadlines.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Passionate about learning and committed to continual improvement.
• Worked well in a team setting, providing support and guidance.
• Strengthened communication skills through regular interactions with others.