Rebecca Edwards
Laguna Niguel,CA
Summary
Detail-oriented and customer-focused professional with 20 years of food service experience and Forbes hospitality training. Seeking to transition into a concierge position to leverage excellent communication, problem-solving, and guest service skills to enhance guest experiences at a luxury property or hospitality environment.
Overview
21
21
years of professional experience
Work History
Server
Walt Disney Company
02.2003 - 02.2024
Delivered high-end dining service to guest, consistently achieving excellent feedback on customer satisfaction surveys.
Developed a deep understanding of customer preferences and personalized service for returning guest.
Trained and mentored junior staff on Forbes service standards, ensuring high levels of hospitality and service consistency.
Collaborated with kitchen and bar staff to ensure timely delivery of meals and drinks, maintaining high quality and service standard.
Resolved guest complaints with professionalism, turning negative situations into positive experiences.
Assisted management with special events, private dining, and VIP guest coordination.
Skills
- Forbes Hospitality Excellence Training
- Wine service
- Guest Engagement
- Effective customer upselling
- Exceptional customer service
Timeline
Server
Walt Disney Company
02.2003 - 02.2024
Similar Profiles
Dr. Christie Mills-BrownDr. Christie Mills-Brown
Senior Director of A&R at The Walt Disney Company,Walt Disney AnimationSenior Director of A&R at The Walt Disney Company,Walt Disney Animation
Tom BrunoTom Bruno
Strategic Sourcing Category Manager at Walt Disney Company-Disney Cruise LineStrategic Sourcing Category Manager at Walt Disney Company-Disney Cruise Line
Jaedon Minniefield-FortierJaedon Minniefield-Fortier
Production Artisan at The Walt Disney Company/Disney Live EntertainmentProduction Artisan at The Walt Disney Company/Disney Live Entertainment
SAMMIA PRATTSAMMIA PRATT
Business Affairs Director at The Walt Disney Company - Disney InstituteBusiness Affairs Director at The Walt Disney Company - Disney Institute
Regina SmithRegina Smith
Social Media Consultant at IndependantSocial Media Consultant at Independant