Rebecca Epps
Pickens,MS
Summary
Proven quick learner and customer service expert, enhanced Walmart's checkout efficiency and customer loyalty through meticulous cash handling and empathetic interaction. Skilled in POS systems and maintaining hygiene standards in dental settings, demonstrating a strong work ethic and patient satisfaction focus. Achieved significant improvements in transaction accuracy and customer service ratings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front End Cashier
Walmart
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
- Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
- Organized items on shelves to help customers locate products easily and quickly.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Utilized strong communication skills to relay pertinent information between customers and other staff members effectively.
- Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Assisted management in monitoring inventory levels near the registers, alerting them to any potential shortages or discrepancies.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Followed store opening and closing procedures to keep store secure and avoid erroneously setting off security alarms
- Resolved customer complaints with empathy and professionalism, restoring customer confidence.
- Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
- Upheld company policies regarding returns and exchanges, ensuring customer understanding and compliance.
- Conducted price checks for customers to expedite checkout process.
- Improved store cleanliness and safety with regular sanitation of cashier area and aisles.
- Managed cash drawer with accuracy, ensuring all transactions were accounted for at end of day.
- Assisted customers in locating products, leading to increased satisfaction and repeat business.
- Enhanced customer checkout experience by efficiently processing transactions and providing friendly service.
Dental Assistant Externship
Affordable Dentures and Implants
08.2024 - 10.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for [Number] procedures daily.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Education
Dental Assisting - Delta Technical College
Delta Technical College
Ridgeland, MS10.2024
High School Diploma -
Williams-Sullivan High School
Durant, MS05.2011
Skills
- Quick Learner
- Strong Work Ethic
- Excellent customer service
- Patience and Empathy
- Customer Service
Certification
Class A CDL
Radiology Permit Holder
CPR Certified
Timeline
Dental Assistant Externship
Affordable Dentures and Implants
08.2024 - 10.2024
Front End Cashier
Walmart
09.2023 - Current
Dental Assisting - Delta Technical College
Delta Technical College
High School Diploma -
Williams-Sullivan High School