Rebecca Escobar
Detroit,MI
Summary
Results-driven Cemetery Sales Professional and Family Service Counselor with a track record of exceeding sales goals through consultative, family-centered presentations. Developed strong referral networks and community partnerships, enhancing lead generation and support for families. Bilingual in English and Spanish, recognized for exceptional customer service and relationship-building skills.
Overview
6
6
years of professional experience
Work History
PPA
National Cremation Society
Bloomfield Hills, Michigan
06.2026 - Current
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
Funeral Assistant
Solosy Funeral Home
Lincoln Park, MI
07.2022 - Current
- Supported funeral directors in orchestrating services, visitations, and providing family support.
- Coordinated service preparation and managed administrative documentation for seamless operations.
- Delivered compassionate assistance to grieving families, ensuring comfort and support during services and events.
- Supported daily funeral home operations while maintaining professionalism and confidentiality.
Family Service Advisor
Catholic Funeral & Cemetery Services
Brownstown, MI
04.2022 - 01.2026
- Guided families in selecting cemetery property, memorialization, and funeral pre-planning options to ensure meaningful tributes.
- Educated families on pre-need planning, helping them make informed financial and emotional decisions.
- Developed referral networks and community partnerships that increased access to qualified leads for family services.
- Educated families on pre-need planning, enabling informed financial and emotional decisions for end-of-life arrangements.
- Received recognition for delivering exceptional service and demonstrating a strong commitment to family care in a supportive environment.
Family Service Counselor
Park Lawn Corporation
01.2021 - 04.2022
- Presented cemetery property and memorialization options tailored to family needs.
- Cultivated client relationships that generated referrals and repeat business.
- Presented tailored cemetery property and memorialization options that addressed family needs.
- Maintained accurate records and proactively followed up with prospective clients to enhance sales opportunities.
Education
GED -
Fordson High School
Dearborn, Michigan01-1998
Skills
- Funeral Sales
- Need arrangements
- Consultative Sales
- Family Service Counseling
- Grief Support & Family Care
- Outreach programs
- Pre-need planning
- Funeral service coordination
- Service excellence
- Emotional Support
- Client consultation
- Community Outreach
- Community engagement
- CRM & Record Management
- Cremation Services
- Confidentiality practices
- Client consulting
- Computer skills
- Workflow Management
- Customer service
- Effective communication
- Software Proficiency
- Active listening
- Verbal communication
- Planning
- Verbal communication
- Trustworthy Professional
Additional Information
Fluent in English and Spanish, Strong public speaking and community engagement experience, Experienced in family care, grief support, and memorial planning
Languages
- English
- Spanish
Honors And Recognition
- Archbishop Service Excellence Recognition Award, 2023
- Kiwanis Club Community Recognition Award, 2026
- Community Speaker and Outreach Volunteer
Timeline
PPA
National Cremation Society
06.2026 - Current
Funeral Assistant
Solosy Funeral Home
07.2022 - Current
Family Service Advisor
Catholic Funeral & Cemetery Services
04.2022 - 01.2026
Family Service Counselor
Park Lawn Corporation
01.2021 - 04.2022
GED -
Fordson High School