Rebecca Estello-Cabrera
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Guest Experience Expert
Gaylord Texan Resort & Convention Center
Dallas, Texas
02.2023 - Current
- Assisted in resolving guest complaints related to room availability, cleanliness, service issues, or billing disputes.
- Provided exceptional customer service to ensure satisfaction of all guests.
- Maintained organized records of guest transactions and activity logs.
- Managed phone calls in an efficient manner by transferring calls when necessary or assisting with inquiries.
- Updated customer profiles in the system to reflect preferences or special requirements.
- Developed strategies for improving customer service levels based on feedback from surveys or other sources.
- Utilized problem-solving skills to resolve conflict between guests and staff members.
- Generated reports detailing guest
Team Leader
Hollister.Co
Dallas, TX
11.2020 - 01.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Facilitated communication between cross-functional teams within the organization.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Education
High School Diploma -
W T White High School
Dallas, TX05-2023
Skills
- Positive Working Relationships
- Recordkeeping Abilities
- Improving Processes
- Problem-Solving Skills
- Resolving Disputes
- Bookkeeping
- Time Management
- Documentation And Reporting
- Data Entry
- Activity Coordination
- Communication
- Task Delegation
- Bilingual
Timeline
Guest Experience Expert
Gaylord Texan Resort & Convention Center
02.2023 - Current
Team Leader
Hollister.Co
11.2020 - 01.2023
High School Diploma -
W T White High School
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