REBECCA ETRE
Worcester,MA
Summary
Dedicated and motivated professional looking to continue my career and education, specifically pursuing a healthcare-focused career. I look forward to utilizing my excellent communication and relationship building skills, while also committed to bringing my compassion, empathy, responsibility, accountability, self-confidence, teamwork to every role.
Overview
6
6
years of professional experience
Work History
Client Advisor
AUDI OF SHREWSBURY
06.2019 - Current
- Serve as a liaison between customers and technicians, ensuring a clear understanding of the services provided.
- Continually drive revenue growth by consulting, advising, and upselling to existing clientele.
- Exceed daily and monthly appointment targets by proactively contacting no-show customers.
- Recognized in July 2024 for high customer satisfaction scores by regional executives for the brand.
- Assist customers with service inquiries, and provide detailed product information.
PCA
University of Massachusetts Medical Center
07.2024 - 09.2024
- Attended training session for new hire PCA
- Completed all online certification via Epic
- Obtained BLS certification
- Shadowed on pulmonary floor to assist current PCA with patient care tasks for the day.
Ambulatory Services Representative
UMASS MEMORIAL MEDICAL CENTER- MEMORIAL CAMPUS
12.2021 - 09.2022
- Registered patients in Epic, ensuring accuracy of demographic and insurance details.
- Communicated appointment details and clinical processes to patients, staff, and providers.
- Answered incoming calls from providers and patients regarding appointments.
- Managed office duties, including fax management, document input, and supply maintenance.
Mental Health Counselor
UNIVERSITY OF MASSACHUSETTS MEDICAL SCHOOL
04.2021 - 12.2021
- Assisted adolescent youth in their daily routines such as hygiene, attending school, maintaining responsible behaviors.
- Recorded and documented accurate progress notes for up to five patients on a daily basis.
- Utilized physical restraint training procedures to safely deescalate psychiatric emergencies among adolescent patients.
- Applied deescalation strategies to patients in distress to avoid physical restraint, when possible.
- Worked alongside healthcare professionals to create and implement care strategies to focus on discharge plans for patients.
Education
Bachelors of Science - Psychology
University of Massachusetts Amherst
05.2019
High School -
Burncoat Senior High school
05.2015
Skills
- EPIC charting
- Patient registration
- Communication skills
- Time management
- Problem solving
- Relationship building
- Attention to detail
Timeline
PCA
University of Massachusetts Medical Center
07.2024 - 09.2024
Ambulatory Services Representative
UMASS MEMORIAL MEDICAL CENTER- MEMORIAL CAMPUS
12.2021 - 09.2022
Mental Health Counselor
UNIVERSITY OF MASSACHUSETTS MEDICAL SCHOOL
04.2021 - 12.2021
Client Advisor
AUDI OF SHREWSBURY
06.2019 - Current
Bachelors of Science - Psychology
University of Massachusetts Amherst
High School -
Burncoat Senior High school
Similar Profiles
Toni SmithToni Smith
Project Search Tutor at Shrewsbury CollegeProject Search Tutor at Shrewsbury College
Sydney KetchowSydney Ketchow
Lobby Hostess at Shadowbrook at ShrewsburyLobby Hostess at Shadowbrook at Shrewsbury
Tyler FoxTyler Fox
Patrol Officer at Shrewsbury Borough Police DepartmentPatrol Officer at Shrewsbury Borough Police Department
Blaise MartinezBlaise Martinez
Pitching Coordinator at Cressey Sport PerformancePitching Coordinator at Cressey Sport Performance
Tracy MetcalfTracy Metcalf
Executicve Secretary at 66 Air Base Group / Judge Staff AdvocateExecuticve Secretary at 66 Air Base Group / Judge Staff Advocate