Michael DiNottia
Webster,NY
Summary
Experienced Insurance Professional with a background in Claims, Account Management and Sales Production. Equipped with internal and external staff, client and customer communication skills, with efficiency in resolving staff and clients needs. Engaging and personable, with the ability to increase agency revenue through sales production, client retention and staff leadership, teamwork and engagement.
Overview
18
18
years of professional experience
Work History
Client Advisor
World Insurance Associates
Rochester, NY
09.2022 - Current
- Conducted comprehensive client need assessments to tailor coverage options that align with specific business operations.
- Worked with internal and external associates to Discover, Propose and Bind insurance solutions for clients all over the country with a multitude of operational sectors.
- Develop personalized insurance solutions by analyzing market trends and identifying risk mitigation strategies.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance and placements for clients.
- Contributed to company growth by identifying new business opportunities and cross-selling services to current Personal and Commercial lines clients.
Account Manager
Quinton Insurance
01.2021 - 09.2022
- Manage $3.5 Million dollar book of business with all lines of commercial insurance for clients in various industries.
- Handle new business prospects though investigation, quoting, sales and onboarding process phases.
- Offer creative solutions to client’s insurance needs while providing risk management expertise to ensure control of client’s costs and manage agency loss expectations with carriers and underwriters.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Account Manager/Claim Consultant
The Flanders Group
01.2015 - 01.2021
- Managed $8 Million dollar book of business with workers compensation safety group program. Collaborated with numerous internal departments, underwriters, & claim adjusters to qualify, service, and provide risk management consultation to clients and prospects.
- Retained over 95% of assigned clients
- Developed and presented MEDCOR and Agency Nurse Triage programs to the agency’s largest real estate & landscaping clients/employees throughout New York State.
BI Litigation Adjuster
State Farm Insurance
01.2008 - 01.2015
- Adjusted complex bodily injury claims with insured’s, claimants, and attorneys to conclusion.
- Provided consistent and professional customer service in a fast paced and challenging atmosphere.
Education
B.S - History
West Virginia University
01.2007
Skills
- Account Management
- Client Relations
- Risk Management
- Customer Service
- EPIC Data System Experience
- Client Interaction
- Consultative Discovery, Quoting and Binding
- Industry Awareness
Timeline
Client Advisor
World Insurance Associates
09.2022 - Current
Account Manager
Quinton Insurance
01.2021 - 09.2022
Account Manager/Claim Consultant
The Flanders Group
01.2015 - 01.2021
BI Litigation Adjuster
State Farm Insurance
01.2008 - 01.2015
B.S - History
West Virginia University