Rebecca Figueroa
Henderson,NV
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
12
12
years of professional experience
Work History
Client Operations Specialist
Paysign
08.2013 - Current
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Communicate with clients via phone, email, or other channels to provide updates, address concerns, and ensure smooth interactions.
- Handle escalated customer concerns and provided guidance and support to frontline staff to ensure efficient resolution and high-quality service.
- Collaborate with cross-functional teams (sales, IT, etc.) to enhance the customer experience and streamline operational processes.
- Provide training and support to customer service representatives to improve performance.
Bilingual Customer Service Representative
Total Card Inc.
03.2013 - 07.2013
- Effectively answer phones and respond to customers request.
- Identify, research, and resolve customer issues.
- Provide customers with product and service information.
- Proficiently and accurately enter customer date, along with processing orders.
Education
Homeland Security & Counterterrorism
Southern New Hampshire University
Hooksett, NHSkills
- Strong customer service skills with a focus on customer satisfaction
- Excellent communication and interpersonal skills, ensuring clear and positive interactions
- Skilled in problem-solving and resolving complex customer issues efficiently
- Highly organized with the ability to manage multiple tasks and prioritize effectively
- Proficient in using customer service software, CRM tools, and related platforms
- Knowledgeable in industry regulations and compliance standards
- Experienced in data analysis, reporting, and driving process improvements
- Capable of working both independently and as part of a collaborative team
Languages
Spanish
Full Professional
Timeline
Client Operations Specialist
Paysign
08.2013 - Current
Bilingual Customer Service Representative
Total Card Inc.
03.2013 - 07.2013
Homeland Security & Counterterrorism
Southern New Hampshire University
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