Summary
Overview
Work History
Education
Skills
Timeline
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TYLER STOKES

Draper,UT

Summary

Aspiring poet with graduate level workshop experience. Adept academic writer with long-term professorship and publishing ambition. A consummate professional translating his passion for writing and education into a successful career in Learning and Development. Client Operations Specialist with an emphasis in event management, order fulfillment, and client communication. A lifelong student ready to make the next leap.

Overview

7
7
years of professional experience

Work History

Client Operations Specialist

Crucial Learning
04.2023 - Current
    • Promoted within my first 6 months to support complex federal government accounts. Responsibilities include processing credit card payments, creating sales orders, facilitating vendor onboarding and purchase order completion, ensuring accurate shipping fulfillment and billing details.
    • First line of support to swiftly and efficiently resolve client concerns, fixing invoices, processing exchanges, educating clients on virtual license inventory, and assisting with public course registrations.
    • A liaison for sales, accounting, and client objectives, confidently advocating for desired business outcomes.
    • Responsible for new hire training on operational and system processes through direct mentorship and shadow sessions.
    • Managed as many as 70 events at one time, coordinating with clients to meet contracting deadlines, providing quotes, scheduling pre-event calls, and ordering materials.

Student Services Representative

Phlebotomy Training Specialists of Utah
08.2022 - 04.2023
  • Successfully served as interim manager for three weeks, coached and mentored others, executed core responsibilities to ensure team success.
  • In my first month, set the new monthly sales record at 65 sales. I broke this record again with 70 sales in one month.
  • Efficiently resolved student concerns by phone and email. Managed student accounts and answered questions relating to payment history, externship placement, graduation documents, and class schedules.
  • Proactively communicated with instructors and directors to manage class announcements, rescheduling, and postponements.

Undergraduate Researcher

University of Utah
12.2018 - 12.2019
  • Developed a unique thesis project on Early Modern literature and stagecraft.
  • Researched the semiotic and technological complexities of blood on the early modern stage, investigating how allegorical frameworks for blood and the materialism of early science came into conflict.
  • Organized and presented a detailed research proposal that outlined the direction and purpose of the research.
  • Collaborated with an expert faculty mentor to better understand and apply literary critique to both fictional and historical texts.
  • Gathered, annotated, and cited reliable online and print sources.

Education

No Degree - Poetry Workshop

Iowa Writers' Workshop Graduate Summer Program
Iowa City, IA
01-2024

Bachelor's - English

The University of Utah
Salt Lake City, Utah
12-2019

Skills

  • Poetry emphasis, with an ecopoetic and disability (Type-1 Diabetic) focus
  • Developed my own book length collection of poetry and submitted to the 2025 Utah Original Writing Competition
  • A driven, high-performing student with workshop, seminar, and research experience
  • Educator and teacher at heart with academic tutoring experience
  • Demonstrates an exemplary understanding of English grammar, syntax, and organization
  • Provides quick and accurate copy editing, proofreading, and revising for academic and creative writing

Timeline

Client Operations Specialist

Crucial Learning
04.2023 - Current

Student Services Representative

Phlebotomy Training Specialists of Utah
08.2022 - 04.2023

Undergraduate Researcher

University of Utah
12.2018 - 12.2019

No Degree - Poetry Workshop

Iowa Writers' Workshop Graduate Summer Program

Bachelor's - English

The University of Utah

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