Rebecca Fink
Fargo,ND
Summary
Proven expertise in dispute resolution and relationship management, honed at U.S. Bank through streamlining credit card processing and coordinating chargeback disputes. Excelled in customer service roles at Natural Grocers and Target, enhancing customer satisfaction and minimizing transaction discrepancies. Achievements include significantly improving payment accuracy and fostering positive customer relations.
Overview
10
10
years of professional experience
Work History
Credit Card Disputes Case Processing Workflow
U.S. Bank
06.2016 - Current
- Participated in departmental meetings, sharing insights on best practices for efficient credit card processing operations.
- Streamlined payment processing for increased accuracy and reduced errors in transaction handling.
- Coordinated chargeback disputes, working diligently to resolve any discrepancies or misunderstandings between parties involved.
Customer Service Cashier
Natural Grocers
05.2015 - 06.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Customer Service Cashier
Target
10.2014 - 05.2015
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
High School Diploma -
Davies High School
Fargo, ND06-2013
Skills
- Transaction monitoring
- Payment processing
- Relationship management
- Dispute resolution
Timeline
Credit Card Disputes Case Processing Workflow
U.S. Bank
06.2016 - Current
Customer Service Cashier
Natural Grocers
05.2015 - 06.2016
Customer Service Cashier
Target
10.2014 - 05.2015
High School Diploma -
Davies High School
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