Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Accomplishments
Timeline
Generic

Rebecca Fischer

Florissant,MO

Summary

Dynamic leader with a proven track record at Veterinary Emergency Group, adept in staff motivation and strategic decision-making. Excelled in fostering team unity and enhancing operational efficiency, significantly improving customer satisfaction. Skilled in Covetrus software and effective verbal communication, ensuring high standards of care and service excellence. Dedicated to upholding a positive team environment while helping pets when they need it most.

Overview

16
16
years of professional experience

Work History

Overnight Shift Lead

Veterinary Emergency Group
Brentwood, MO
08.2023 - Current
  • Maintained positive working relationships with fellow staff members and management.
  • Fostered a team-oriented environment to increase morale.
  • Conducted regular team huddles to communicate targets, updates, and gather feedback.
  • Supervised a team of 10 to 20 during nightly shifts, ensuring efficient operation and customer satisfaction.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised staff during shift changes and ensured transition went smoothly.
  • Trained new employees on company policies, operational procedures, and customer service standards.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Handled emergency situations with composure.
  • Collaborated with management to set performance goals and evaluate progress.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Utilized problem-solving skills to resolve conflicts between customers and employees.
  • Responded to customer inquiries and complaints in a professional manner.
  • Resolved customer complaints and reported issues to senior management.
  • Determined consumers needs to provide an excellent customer experience.
  • Identified opportunities for operational improvements and communicated them to management.
  • Ensured that all safety protocols were followed at all times.

Shift Lead

Banfield Animal Hospital
01.2020 - 02.2024
  • Using safe restraining techniques, following standard protocols, and maintaining clean, sterile, and organized treatment areas, exam rooms, and labs.
  • Assisting clients in problem-solving, billing issues, scheduling, etc.
  • Ongoing evaluation, goal setting for the treatment of patients, progression of treatment, and planning for discharge.
  • Cleaning, stocking, and organization of the ER/ICU department.
  • Inducing and monitoring anesthesia for procedures and surgery.
  • Clean up the post-surgical site and surgery room; maintain sterile conditions; prepare, verify, and administer medications; dispose of animal carcasses following established procedures.
  • Contribute to an engaging hospital environment, and positive team dynamic.
  • Doctor communications.
  • Acting as the extra eyes, ears, and hands for the veterinarian to ensure the best quality pet care and to maximize the veterinarian's productivity.
  • Communicating with clients about unique pet health concerns and offering guidance on optimum wellness plan options, preventative care, medications, and other treatments.
  • Assisting veterinarians and veterinary medical teams through the day-to-day functions of the hospital, and communicating with the team to maintain the flow of patients.
  • Performing radiography.
  • Evaluate the quality and techniques of radiographs, and make proper adjustments.
  • Proficient in clinical laboratory procedures.
  • This includes but is not limited to, the use of chemical analyzers and manual CBC techniques, including differential analysis on mammals, birds, reptiles, and fish.

Guest Experience Associate

St. Louis Aquarium
St. Louis, MO
01.2020 - 01.2021
  • Manage animal and guest interactions to ensure a safe and positive experience for everyone
  • In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld
  • Monitor and report any animal care welfare concerns to the Life Sciences Department
  • Educate, entertain and inspire guests throughout their aquarium journey
  • Stay up-to-date on all new animals within the aquarium
  • Ensure the facility is clean and safe
  • Assist guests at the back of the house tours and touch habitats
  • Actively interact with guests and educate them on our part in their daily health
  • Assisting guests with feeding at all interactive habitats
  • Maintained a positive and collaborative attitude under stressful situations

Shift Manager - Customer Service

ALDI
St. Louis, MO
01.2013 - 01.2020
  • Accomplished productivity and monthly sale goals while always maintaining customer service
  • Received and processed incoming stock and materials
  • Maintained exceptional organization of stock while retrieving stock and continuing to fulfill stocking neatness on the sales floor
  • Oversee inventory stock, daily productivity and projected sales
  • Along with maintaining parameters for every item in store
  • Operated forklifts daily
  • Assured direct reports completed assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the company
  • Established and communicated job responsibilities and performance expectations to employees to assure mutual understanding and desired results
  • Understood the company strategy, as well as communicated and modeled the core values of the organization to create a sense of teamwork and membership among employees
  • Ensured an appropriate resolution of customer concerns
  • Managed total loss budget and store payroll
  • Adhere to company policies and procedures regarding store appearance and customer satisfaction pyramid
  • Creating schedules and making purchase orders for the store
  • Oversee and conduct product merchandising and inventory monitoring
  • Provide exceptional customer service as a manager, while maintaining store conditions and delegating employees
  • Answer customer questions regarding products and assist them with selections

Customer Service Specialist

Navis
St. Louis, MO
01.2011 - 01.2013
  • Provide superior support on all warranties and build successful long-term relationships with both internal and external customers
  • Respond to assigned calls, chats, emails, cases in a professional and positive manner ensuring responses are complete, accurate and conform to company core values and policies
  • Accurately document customer account records with the reason for contact and resolution provided
  • Ensure any follow up activities required to resolve customer issues are completely resolved in a timely manner as promised
  • Work cooperatively with members of the Customer Support Team to identify customer support opportunities and make recommendations
  • Maintain current knowledge of products, offers, policies and effectively apply knowledge
  • Convey an image of quality, integrity and comprehensive understanding of the products and services used by the customers

Assistant Manager

Dominos
Wentzville, MO
01.2009 - 01.2011
  • Directed and supervised staff performance
  • Counted and balanced cash registers, made nighty deposits to local banks, supervised cash control
  • Maintained cleanliness of the restaurant
  • Made fast, accurate and consistent products while complying with all portion sizes and baking procedures

Education

Associates Degree - Science

St. Louis Community College
St. Louis, MO
05-2020

In Progress - Veterinary Technichan

Penn Foster College
Scottsdale, AZ

Skills


  • Staff motivation
  • CPR, First Aid, and AED certified in humans, and highly trained in animals
  • Proficient with Covetrus
  • Experienced in Microsoft Office
  • Clear Written Correspondence
  • Effective Verbal Communication
  • Attentive Listening
  • Engaging Presentation Delivery
  • Strategic Decision Making

Extracurricular Activities

Coordinated and Participated in Fundraisers alongside Maplewood Fire Dept Organized activities for staff up to 20+ Participated in Community Events Stream Clean Up Team

Accomplishments

  • Veggie of the Month
  • Veggie annual Culture Driver
  • Veggie annual Natural Leader

Timeline

Overnight Shift Lead

Veterinary Emergency Group
08.2023 - Current

Shift Lead

Banfield Animal Hospital
01.2020 - 02.2024

Guest Experience Associate

St. Louis Aquarium
01.2020 - 01.2021

Shift Manager - Customer Service

ALDI
01.2013 - 01.2020

Customer Service Specialist

Navis
01.2011 - 01.2013

Assistant Manager

Dominos
01.2009 - 01.2011

Associates Degree - Science

St. Louis Community College

In Progress - Veterinary Technichan

Penn Foster College

Similar Profiles

CREATE PROFILE
Rebecca Fischer