Rebecca Fischer
Mansfield,OH
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
13
13
years of professional experience
Work History
Team Lead
Walmart
Columbus, Ohio
11.2018 - Current
- Decreased department turnover by 45%
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Identified opportunities for process improvements, implementing changes when required.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Motivated staff through positive reinforcement techniques.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Assistant Manager
Phantom Fireworks
Mansfield, Ohio
05.2012 - 10.2018
- Ensured compliance with safety regulations and company policies.
- Communicated regularly with customers to gain insights into their needs.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Education
Bachelor of Arts - Integrated Exercise Science
Hiram College
Hiram05-2018
Skills
- Customer relationship management
- Organizational skills
- Empathetic leadership
- Product and service expertise
- Process optimization
- Critical thinking
Timeline
Team Lead
Walmart
11.2018 - Current
Assistant Manager
Phantom Fireworks
05.2012 - 10.2018
Bachelor of Arts - Integrated Exercise Science
Hiram College
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