Rebecca Flores
Corpus Christi,TX
Summary
Dedicated professional with experience in customer service, mortgage lending, real estate, and education administration. Proven track record of providing excellent customer service, managing multiple priorities, and ensuring compliance with regulations.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Mortgage Loan Funder
Gold Financial Services/AmCap Home Loans/Mortgage Loan Funder
Houston, Texas
04.2021 - 12.2022
- Reviewed and audited loan closing documents to ensure accuracy and compliance
- Coordinated with title companies, processors, underwriters, and loan officers
- Uploaded signed loan packages and reviewed conditions associated with files
Assistant
Angel Armandillo-Macias Realtor/Assistant
Houston, Texas
01.2019 - 12.2022
- Assisted with listing apartments for rent and maintaining social media
- Coordinated with potential renters and assisted with closings for home buyers
Diagnostic Clerk
Katy ISD/Diagnostic Clerk
Katy, Texas
09.2020 - 04.2021
- Maintained confidential audit folders and assisted with data entry
- Assisted in scheduling ARD meetings with campus Administrators
- Secured trained interpreters for evaluations and ARD meeting requiring interpretation
Campus Secretary
Katy ISD/Campus Secretary
Katy, Texas
02.2018 - 06.2020
- Assisted with correspondence, reception duties, and financial tasks
- Handled all appointments for principal, keep up-to-date calendar on meetings, school activities, holidays and building use
- Operated and maintained all office machines, act as financial clerk if necessary
- Handled payroll input weekly through AESOP and Kronos programs for 100 staff members including vacant and supplemental positions on campus
Associate Principal Secretary
Katy ISD/Associate Principal Secretary
Katy, Texas
04.2017 - 02.2018
- Coordinated with teachers and substitutes, handled payroll, and ensured compliance with regulations
- Entered absences for Teachers in AESOP system and coordinated substitute teacher(s) selection process
- Handled all payroll entry for campus personnel while ensuring the integrity on all budget codes for each employee
- Accurately handled all vacation and/or personal leave requests submitted by campus employees.
Assistant Principal/Counselor Secretary
Huffman ISD/Assistant Principal/Counselor Secretary
Huffman, Texas
07.2015 - 04.2017
- Served as liaison between parents and administrators, handled discipline and reporting tasks
- Responsible for generating attendance reports for tardy and early check outs in accordance with district policies
- Handled discipline entries for all student databases well and in charge of reporting them to the state
- Responsible for social media management and website updates for the campus
Receptionist
Huffman ISD/Receptionist
Huffman, Texas
12.2013 - 06.2015
- Proficient in handling all incoming calls and call transfers using a multi-line phone system
- Greeted parents and other visitors and and handles the clearance process for identification badges
- Responsible for front office duties at two separate campuses on the same property
- Assisted students with all school related questions and/or concerns
Relocation Coordinator
Stewart Title/Relocation Coordinator
Houston, Texas
11.2012 - 05.2013
- Calculated available equity for transferees and worked with title companies and tax offices
- Worked with both the relocation coordinator and the transferee to obtain necessary paperwork
- Worked closely with local title companies in every state as well as tax offices and homeowner’s associations
Client Solutions Representative
Stewart Lender Services/Client Solutions Representative
Houston, Texas
04.2010 - 02.2011
- Answered incoming calls from clients and acted as a liaison between clients and title production team
- Handled all client's title related questions
- Responsible for managing multiple Inter-department email boxes, and responsible for clearing boxes hourly
- Ordered surveys and appraisals for the Company’s clients
Loss Mitigation Specialist
Washington Mutual/Loss Mitigation Specialist
San Antonio, Texas
01.2010 - 02.2010
- Handled delinquent mortgage accounts and worked with borrowers to find solutions
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Assisted in the development of departmental policies and procedures related to loss mitigation activities, ensuring consistency across the organization.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Coordinated foreclosure prevention efforts, facilitating timely communication between borrowers, lenders, and legal counsel.
Loan Processor-Office Manager
Ameri Mortgage/Loan Processor-Office Manager
San Antonio, Texas
02.2009 - 11.2009
- Processed loans from setup to closing and managed office operations
- Reviewed loan application files to verify that all data is complete and meets standards, including the loan type and purpose, borrower assets, liabilities, and employment
- Verified and analyzed loan documentation including income, credit, appraisal, and title, while maintaining strict compliance with all applicable federal and state regulations
- Submit loan application files to underwriting for approval, and creates and mails approval or denial letters to applicants
Loan Officer
KB Home Mortgage/Loan Officer
San Antonio, Texas
08.2001 - 02.2008
- Worked with multiple lenders to ensure borrowers met credit and loan processing criteria
- Maintained daily relationships with account managers from several lenders, title companies, and appraisers
- Managed all files in order to maintain established Federal Compliance and Real Estate compliance regulations
- Worked with Calyx Point, Fannie Mae (Desktop Underwriter) and Freddie Mac (Loan Prospector) FHA, and VA established underwriting selling guides
Loan Processor-Subprime Specialist-Office Manager
JMC Mortgage/Loan Processor-SubPrime Specialist-Office Manager
Humble, Texas
01.1999 - 12.2000
- Managed pipeline of loans and maintained compliance with regulations
- Communicated with loan officer, buyers, title companies, and the builder
- Provided excellent customer service by effectively communicating and cooperating with all internal and external customers
- Ordered credit reports, verifications of employment, payoffs etc., and appraisals from the appropriate parties and reviewed them for acceptability prior to submitting for approval
Education
Bachelor's Degree - Business Administration with a focus on Human Resources
American InterContinental University
Schaumburg, IL 07.2014 - 06.2017
Skills
Strong analytical skills
Decision-making
Loan closing
Time management mastery
Attention to detail
Problem solving
Professionalism and integrity
Regulatory compliance
Document review
Document analysis
Mortgage industry awareness
Timeline
Mortgage Loan Funder
Gold Financial Services/AmCap Home Loans/Mortgage Loan Funder
04.2021 - 12.2022
Diagnostic Clerk
Katy ISD/Diagnostic Clerk
09.2020 - 04.2021
Assistant
Angel Armandillo-Macias Realtor/Assistant
01.2019 - 12.2022
Campus Secretary
Katy ISD/Campus Secretary
02.2018 - 06.2020
Associate Principal Secretary
Katy ISD/Associate Principal Secretary
04.2017 - 02.2018
Assistant Principal/Counselor Secretary
Huffman ISD/Assistant Principal/Counselor Secretary
07.2015 - 04.2017
Bachelor's Degree - Business Administration with a focus on Human Resources
American InterContinental University
07.2014 - 06.2017
Receptionist
Huffman ISD/Receptionist
12.2013 - 06.2015
Relocation Coordinator
Stewart Title/Relocation Coordinator
11.2012 - 05.2013
Client Solutions Representative
Stewart Lender Services/Client Solutions Representative
04.2010 - 02.2011
Loss Mitigation Specialist
Washington Mutual/Loss Mitigation Specialist
01.2010 - 02.2010
Loan Processor-Office Manager
Ameri Mortgage/Loan Processor-Office Manager
02.2009 - 11.2009
Loan Officer
KB Home Mortgage/Loan Officer
08.2001 - 02.2008
Loan Processor-Subprime Specialist-Office Manager
JMC Mortgage/Loan Processor-SubPrime Specialist-Office Manager
01.1999 - 12.2000
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