Rebecca Ford
North Las Vegas,NV
Summary
Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
14
14
years of professional experience
Work History
Server/Service Supervisor
The Retreat On Charleston Peak
05.2016 - Current
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Bartender
Bobby McGee's
03.2013 - 06.2014
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Server/Bartender
Applebees
06.2009 - 05.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Rubidoux High School
Riverside, CASkills
- Professional Relationships
- Confidentiality Requirements
- Team Meetings
- Corrective Actions
- Coordinate Schedules
- POS Transactions
Timeline
Server/Service Supervisor
The Retreat On Charleston Peak
05.2016 - Current
Bartender
Bobby McGee's
03.2013 - 06.2014
Server/Bartender
Applebees
06.2009 - 05.2014
High School Diploma -
Rubidoux High School
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