Rebecca Ford
Jackson,Mississippi
Summary
In my customer servies experience. I've prioritized customer satisfaction by activity listen to their needs,resolving issues.
Overview
18
18
years of professional experience
Work History
Healthcare Benefits Coordinator
University of Mississippi Medical Center
11.2019 - Current
- Review and analyze patients' financial status to establish eligibility for financial assistance programs.
- Assist patients through the application process for financial assistance.
- Coordinate with Chronic Care Management Resource to secure payments for healthcare services.
- Review documentation and coding by providers to determine accuracy.
- Submit claims for reimbursement of services.
- Responsible for invoicing patients for uncollected debt.
- Advance knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate staff instruction to patient.
- Ability to work independently in the department of a wade variety of duties performing patient support work.
- Verify insurance coverage
Physician Scheduler II
University of Mississippi Medical Center
07.2017 - 11.2019
- Managed Electronic Health Records system (EPIC).
- Collected payments and verified insurance information.
- Coordinated available appointment times and gathered demographic information.
- Obtained and communicated messages in an accurate and timely manner.
- Reviewed patients’ appointments to assured accuracy, and completion of department policies and procedures.
Medical Office Assistant
University of Mississippi Medical Center
10.2016 - 03.2017
- Conducted research, collected, and analyzed data to prepare reports and presentations.
- Recorded, transcribed, and distributed minutes of department meetings.
- Reviewed operating practices and implemented improvements where necessary.
- Prepared correspondence and presentations.
- Answered and managed incoming department calls.
Physician Scheduler II
University of Mississippi Medical Center
10.2010 - 10.2016
- Processed referrals and electronically send to outside agencies.
- Ability to schedule medical appointments in a clinic setting.
- Obtained medical documentation within outside departments.
- Validated insurance eligibility through EPIC.
- Ability to operate computerized programs and system in order to enter,modify and retrieve sensitive medical and patient identifying information(PII)into or from electronic health records,scheduling systems, and /or reports.
- Ability to communicate effectively and professionally in person,electronically,and /or by telephone,with internal and external customers.
- Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and /or care in community operation activities that affect patient flow, and patient support care administrative functions to include, but not limits to appointments cycles,outside patient referrals,follow-up care,overbooking, provider availability,ect.
Patient Access Specialist I
University of Mississippi Medical Center
03.2008 - 10.2010
- Provided linkage and referrals internally and externally for patients needing service coordination.
- Managed incoming referrals and coordinated inpatient admissions.
- Organized information and workflow relevant to admissions.
- Maintained and utilized database management system efficiently.
- Communicated effectively with individuals of all socioeconomic backgrounds.
Education
High School Diploma -
Hinds County Agricultural High School
Utica, MS05-2000
Skills
- Verbal and written communication
- Relationship building
- Written and oral communication
- Ability to operate computerized programs and systems in order to enter and retrieve sensitive medical and patient identifying information(PII) into or from electronic health records,scheduling systems and/or reports
- Multitasking
- Microsoft Office(Word, Outlook and Powerpoint)
- Problem solving
- Phone system and call routing
- Proficient in operating office equipment including fax machine,copier and scanner
Timeline
Healthcare Benefits Coordinator
University of Mississippi Medical Center
11.2019 - Current
Physician Scheduler II
University of Mississippi Medical Center
07.2017 - 11.2019
Medical Office Assistant
University of Mississippi Medical Center
10.2016 - 03.2017
Physician Scheduler II
University of Mississippi Medical Center
10.2010 - 10.2016
Patient Access Specialist I
University of Mississippi Medical Center
03.2008 - 10.2010
High School Diploma -
Hinds County Agricultural High School
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