Rebecca Forste
Cincinnati,OH
Summary
Proven leader with a track record of enhancing productivity and customer satisfaction at Kroger. Excelled in inventory management and fostering team collaboration, demonstrating strong leadership and customer service skills. Achieved significant improvements in operational efficiency and staff performance, showcasing adaptability and a commitment to excellence.
Overview
27
27
years of professional experience
Work History
Customer Service Cashier
The Liquor Barn
07.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Learned duties for various positions and provided backup at key times.
Assembler
Our Lady of Mercy Farms
11.2022 - 04.2023
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Line Worker
JTM Foods
01.2023 - 02.2023
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
Fuel Station Manager
Kroger
08.1998 - 08.2000
- Conducted performance reviews for staff members, providing constructive feedback to enhance productivity and efficiency.
- Managed daily operations for efficient fuel dispensing and inventory control, ensuring optimal performance.
- Monitored financial transactions for accuracy, preventing potential losses due to error or theft.
- Oversaw facility maintenance, ensuring equipment was in good working order and minimizing downtime due to repairs or malfunctions.
Department Manager
Kroger
08.1997 - 08.1998
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Stock Associate
Kroger
08.1996 - 01.1997
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
Education
Marketing And Management Operations
General Studies
Skills
- Strong leadership skills
- Customer Service
- Inventory
- Scheduling
- Stocking
- Cash Register Operation
- Customer Service and Assistance
- Stockroom Management
- Refund Handling
- POS Inventory System Operation
- Sales and Promotions
- Professional Telephone Etiquette
- Return and Exchange Processing
- Account Invoicing
- Shipment Procedures
- High-Volume Environments
- Customer Transactions
Timeline
Customer Service Cashier - The Liquor Barn
07.2023 - 08.2023
Line Worker - JTM Foods
01.2023 - 02.2023
Assembler - Our Lady of Mercy Farms
11.2022 - 04.2023
Fuel Station Manager - Kroger
08.1998 - 08.2000
Department Manager - Kroger
08.1997 - 08.1998
Stock Associate - Kroger
08.1996 - 01.1997
Live Oaks Career Center - , Marketing And Management Operations
Loveland High School - , General Studies
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