Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rebecca Fowler

Clinton,OH

Summary

Accomplished supervisor with a proven track record at Independence Pet Holdings, leveraging analytical thinking and exceptional communication skills to enhance team efficiency and foster a culture of excellence. Successfully managed diverse teams, promoting inclusivity and professional development, while ensuring compliance and optimizing workflows. Recognized for attention to detail and goal-oriented leadership.

Overview

2026
2026
years of professional experience

Work History

Supervisor, Claims

Independence Pet Holdings
08.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.

Licensed Claims Adjuster

Independence Pet Holdings
06.2012 - 08.2020
  • Examined claims forms and other records to determine insurance coverage for paid invoices and estimates for future services.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Maintained quota of 50+ claims per day.

Veterinary Assistant

Aquadale Veterinary Clinic
06.2010 - 06.2012
  • Administered medications to animals in treatment and documented changes in condition.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.

Veterinary Assistant

Haverford Animal Hospital
05.2004 - 06.2006
  • Administered medications to animals in treatment and documented changes in condition.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Increased client satisfaction by addressing concerns, answering questions, and offering valuable recommendations for pet care.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Maintained medical records and documentation accurately, recording patient histories and treatment plans.
  • Streamlined appointment scheduling to optimize daily operations and maximize patient throughput.

Veterinary Receptionist

Massillon Animal Hospital
2004 - 05.2006
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Maintained current and accurate medical records for patients.

Education

Some College (No Degree) - Veterinary Assistant

Penn Foster Career School
Scranton, PA
01-2004

Skills

  • Analytical thinking
  • Verbal and written communication
  • Time management
  • Data entry
  • Appointment scheduling
  • Multitasking
  • Organization skills
  • Attention to detail

Timeline

Supervisor, Claims

Independence Pet Holdings
08.2020 - Current

Licensed Claims Adjuster

Independence Pet Holdings
06.2012 - 08.2020

Veterinary Assistant

Aquadale Veterinary Clinic
06.2010 - 06.2012

Veterinary Assistant

Haverford Animal Hospital
05.2004 - 06.2006

Veterinary Receptionist

Massillon Animal Hospital
2004 - 05.2006

Some College (No Degree) - Veterinary Assistant

Penn Foster Career School

Similar Profiles

CREATE PROFILE