Rebecca Franco
Pomona,CA
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at Albertsons. Proven expertise in cash handling and food safety practices, consistently enhancing customer satisfaction and operational efficiency. Recognized for maintaining organized workspaces and effectively managing time to meet high-volume demands. Committed to delivering exceptional service and support.
Overview
16
16
years of professional experience
Work History
Deli Clerk
Albertsons
08.2024 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Front End Assistant/ Stocker(Seasonal Position)
Costco
10.2021 - 01.2024
- Assist the cashier by helping them get a accurate count of members merchandise
- Packs members orders into boxes
- Retrieve empty boxes for cashier and members
- Clean up around registers when needed
- Do item checks when directed
- Greet and assist membes at all times
- Stocks and straitens merchandise in the warehouse
- Clears and cleans trash and empty boxes in the warehouse
Cashier/ Variety Clerk
WinCo Foods
09.2014 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Customer Service Associate
JCPenney
06.2009 - 10.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Eisenhower High School
Rialto, CASkills
- Customer service excellence
- Work ethic and integrity
- Time management skills
- Cash register operation
- Cash handling expertise
- Product restocking
- Safe food handling practices
- Food preparation
Timeline
Deli Clerk
Albertsons
08.2024 - Current
Front End Assistant/ Stocker(Seasonal Position)
Costco
10.2021 - 01.2024
Cashier/ Variety Clerk
WinCo Foods
09.2014 - 02.2021
Customer Service Associate
JCPenney
06.2009 - 10.2014
High School Diploma -
Eisenhower High School
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