Rebecca Franks
Houston,TX
Summary
Bilingual in Spanish, outstanding friendly personal service, 15 yrs of excellence in customer service. Looking to showcase my extraordinary patience under peak times, while maintaining standard procedures. Extensive knowledge of cuisine and food and beverage pairing. Excellence in team building -oriented. Continuing passion is my drive.
Overview
12
12
years of professional experience
Work History
Server
Olive Garden Restaurant
Houston, TX
03.2012 - Current
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Provided exceptional service to high volume of daily customers.
- Promoted specials and seasonal items with detailed descriptions of dishes.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
Medical Assistant/Benefit Verification Specialist
Spectraforce
Houston, TX
12.2019 - Current
- Organized charts, documents and supplies to maintain team productivity.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Medical Assistant
Southern Careers Institute Inc
Austin, TXSkills
- Adaptability
- Self motivated
- Problem-solving abilities
- Table bussing
- Point of Sale (POS) System Operations
- Sales expertise
- Business development understanding
- Courteous demeanor
- Bilingual Spanish and English
- Check Payment Processing
- Verbal and Written Communication
- Order Accuracy and Delivery
- Workflow Coordination
- PPE Compliance
Timeline
Medical Assistant/Benefit Verification Specialist
Spectraforce
12.2019 - Current
Server
Olive Garden Restaurant
03.2012 - Current
Medical Assistant
Southern Careers Institute Inc
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