Rebecca Galler
Virginia Beach,VA
Summary
Experienced customer service bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
2
2
years of professional experience
Work History
Team Member
Taste Unlimited
Virginia Beach, VA
10.2021 - 01.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Worked with different stations to provide optimal coverage and meet production goals.
- Resolved issues quickly to maintain productivity goals.
- Operated register to process payments and collect cash payments for order totals.
- Maintained productive, efficient approach to all tasks.
- Completed over 250+ orders each shift
Maintenance Ranger
First Landing State Park
Virginia Beach, VA
07.2021 - 11.2021
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Operated garbage compactor and separated trash for sanitation pickup.
- Reduced opportunities for theft and trespassers by securing entrances and exits.
- Cleaned public bathrooms daily.
- Cleaned 10+ public bathrooms each shift.
Host
Wild Wing Cafe
Chesapeake, VA
09.2020 - 12.2020
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Recorded available tables after seating each party using specialized seating software.
- Documented reservations and communicated changes to guests.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Conducted dining room and server checks to assess readiness for expected customer loads.
- Greeted and sat over 100+ guests each shift.
FOH Team Member
Chick-fil-A
Chesapeake, VA
11.2017 - 07.2018
- Serviced bathroom by cleaning surfaces and replacing soap.
- Disinfected frequently touched between guests to minimize infection risks.
- Carried out the complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, and recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Took over 250 orders per shift while helping the drive-through run smoothly.
Education
GED -
Tidewater Community College
Virginia Beach, VAHigh School Diploma -
Indian River High School
Chesapeake, VA06.2020
Skills
- Teamwork and Collaboration
- Clear Communication
- Rewards Programs
- Attention to Detail
- Customer Service
- Following Instructions
- Team Member Motivation
- Willingness to Learn
- Peer Relationships
- Guest Satisfaction
Additional Information
On my free time I am a competitive cheerleading coach for children ages 6 years old to 18 years old.
Along with teaching kids the safe and fun ways of cheerleading I also talk with new parents and athletes about private tumbling class and group class prices to help them find the best one to fit their budget.
Timeline
Team Member
Taste Unlimited
10.2021 - 01.2022
Maintenance Ranger
First Landing State Park
07.2021 - 11.2021
Host
Wild Wing Cafe
09.2020 - 12.2020
FOH Team Member
Chick-fil-A
11.2017 - 07.2018
GED -
Tidewater Community College
High School Diploma -
Indian River High School
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