Rebecca Gardiner
Wauregan,CT
Summary
Renowned for exceptional customer service and professionalism, consistently elevating client satisfaction by recommending personalized styles and educating on care techniques.
Overview
2026
2026
years of professional experience
Work History
Eyelash Technician
Self Employed
Danielson, CT
2021 - Current
- Assisted in applying eyelash extensions to ensure client satisfaction and comfort.
- Maintained a clean and organized workstation following health and safety guidelines.
- Learned various eyelash extension techniques through hands-on training and observation.
- Provided exceptional customer service, addressing client inquiries and concerns promptly.
- Engaged in continuous learning about industry trends and best practices for eyelash services.
- Sanitized and sterilized equipment as required by law and company policy.
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Recommended flattering style and color of eyelashes to enhance client's natural appearance.
- Educated clients on appropriate care of new eyelashes.
House Cleaner
Clear & Crystal Cleaning Services
Danielson, CT
03.2018 - 05.2020
- Performed thorough cleaning tasks ensuring high standards of cleanliness and hygiene in residential spaces.
- Organized and maintained cleaning supplies, ensuring efficient access to tools necessary for daily operations.
- Collaborated with team members to streamline cleaning processes, enhancing overall efficiency and service delivery.
- Developed strong client relationships through effective communication and attention to individual preferences.
- Implemented checklists to ensure completion of all assigned tasks, maintaining consistency in service quality.
- Trained new staff on best practices for cleaning techniques and safety protocols, fostering teamwork and skill development.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
Delivery Driver
Dominos Pizza Inc.
Plainfield, CT
05.2017 - 09.2019
- Delivered orders efficiently, ensuring timely arrival at customer locations.
- Maintained vehicle cleanliness and functionality to comply with safety standards.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Communicated clearly with customers regarding order status and delivery updates.
- Handled cash and electronic transactions accurately during deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
PCA
Quality Homemakers
Plainfield, CT
02.2016 - 07.2018
- Assisted clients with daily living activities to enhance comfort and independence.
- Provided companionship and emotional support to foster positive client relationships.
- Maintained cleanliness and organization in client homes to ensure safe environments.
- Collaborated with healthcare professionals to implement personalized care plans effectively.
- Monitored client health conditions, reporting changes to appropriate personnel promptly.
- Educated clients on safety measures and proper use of mobility aids, enhancing overall well-being.
- Adapted care techniques based on individual client needs, promoting tailored support strategies.
- Documented care activities accurately to maintain compliance with organizational standards and protocols.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
Waitress
Joyful House Chinese Cuisine
Plainfield, CT
05.2015 - 08.2017
- Supervised daily operations, ensuring high service standards and customer satisfaction.
- Delivered exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
- Managed dining area cleanliness, maintaining a welcoming environment for guests.
- Assisted in menu knowledge, providing recommendations to enhance customer dining experience.
- Processed orders efficiently using point-of-sale system, minimizing wait times for customers.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Trained new team members on restaurant procedures and customer service standards.
- Handled cash transactions accurately, contributing to daily financial reconciliation efforts.
- Resolved guest complaints professionally, improving overall customer retention and loyalty initiatives.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Hostess
Chili's Restaurant
Jewett City, CT
03.2013 - 08.2014
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table assignments for efficiency.
- Assisted waitstaff with menu explanations, enhancing guest dining experience.
- Coordinated with kitchen staff to ensure timely food delivery.
- Trained new hostesses on operational procedures and customer service standards.
- Resolved customer inquiries and complaints with professionalism and care.
- Maintained cleanliness of host stand and dining area, promoting a tidy environment.
- Monitored dining room flow to maximize seating turnover during peak hours.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Crew Member
Dunkin' Donuts
Moosup, CT
03.2012 - 01.2013
- Provided exceptional customer service by efficiently taking orders and processing transactions.
- Maintained cleanliness and organization of work areas to ensure a safe environment for staff and customers.
- Operated coffee brewing equipment and maintained product quality standards during peak hours.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
- Implemented suggestions for improving service speed, resulting in enhanced customer satisfaction.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Plainfield High School
Plainfield, CTSkills
- Classic lash extensions
- Volume lash extensions
- Advanced lash techniques
- Professionalism and ethics
Timeline
House Cleaner
Clear & Crystal Cleaning Services
03.2018 - 05.2020
Delivery Driver
Dominos Pizza Inc.
05.2017 - 09.2019
PCA
Quality Homemakers
02.2016 - 07.2018
Waitress
Joyful House Chinese Cuisine
05.2015 - 08.2017
Hostess
Chili's Restaurant
03.2013 - 08.2014
Crew Member
Dunkin' Donuts
03.2012 - 01.2013
Eyelash Technician
Self Employed
2021 - Current
High School Diploma -
Plainfield High School