Rebecca Garza
Pasadena,TX
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, excelling in dynamic environments. Proven ability to work independently and rapidly acquire new skills.
Overview
28
28
years of professional experience
Work History
Homeschool Teacher
Pasadena Oaks Academy
Pasadena, TX
09.2014 - 05.2025
- Developed and implemented a comprehensive homeschool curriculum.
- Created lesson plans, activities, and assessments to assess student progress in their learning journey.
- Organized virtual classes using online resources such as Zoom, Google Classroom, and other platforms.
- Administered standardized tests and other assessments to comply with state homeschooling regulations.
- Coordinated field trips and educational outings to enhance real-world learning experiences.
Personal Care Assistant
V&R Healthcare
Friendswood, TX
01.2022 - 05.2024
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Researched community resources available for additional assistance or services if needed.
- Developed individual plans of care based on assessment findings and physician orders.
- Provided ongoing compassionate patient care for each client.
- Coordinated doctor appointments, exercise, and recreation.
Customer Service Representative
Crate and Barrel
Houston, TX
03.2004 - 08.2010
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Coached, mentored and trained team members in order to improve their job performance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Prepared bills, invoices, and bank deposits as needed.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Assisted colleagues with resolving any issues related to data entry operations.
Administrative Assistant
All American Trading/Texas Olive
Houston, TX
01.2000 - 12.2004
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Handled confidential documents in an organized fashion according to established protocol.
- Processed invoices for payment using accounting software applications.
- Managed database systems containing customer contact information.
Trip Coordinator
Metro Transit Authority
Houston, TX
03.1997 - 12.2000
- Coordinated and confirmed trips for disabled customers, utilizing advanced systems, ensuring timely service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Reviewed call center logs regularly to assess agent performance levels.
- Analyzed call center data such as average handle time and first call resolution.
- Assisted in the recruitment and training of new call center representatives.
Education
High School Diploma -
Alief Hastings High School
Alief TX06-1992
Skills
- Customer engagement strategies
- Communication skills
- Documentation management
- Critical thinking skills
- Digital literacy
- Data management
- Electronic payment systems
- Bilingual
Affiliations
Volunteering for Senior Citizens
Traveling
Languages
Spanish
Professional
Timeline
Personal Care Assistant
V&R Healthcare
01.2022 - 05.2024
Homeschool Teacher
Pasadena Oaks Academy
09.2014 - 05.2025
Customer Service Representative
Crate and Barrel
03.2004 - 08.2010
Administrative Assistant
All American Trading/Texas Olive
01.2000 - 12.2004
Trip Coordinator
Metro Transit Authority
03.1997 - 12.2000
High School Diploma -
Alief Hastings High School