REBECCA GENG
Converse
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Engineering Specialist
Accenture Federal Services
06.2019 - Current
- Analyze user stories and documentation to create manual testing scenarios
- Execute manual testing for test data validation
- Conduct SQL queries for data analysis and validation
- Work with cross-functional teams to improve test coverage and ensure quality standards
- Lead Client demos
- Utilized JIRA for test management
- Train new joiners and assist with Software Development Life Cycle during their CR work
- Collaborate with development teams during Agile Sprint Planning
- Execute Regression testing
AppleCare Advisor
Apple Inc.
09.2015 - 06.2019
- Responsible for answering customers' questions via phone, chat, or social media about Apple Products, services, and accessories, including software and hardware
- Provided knowledge to customers that increased knowledge about Apple Products and software
Education
Bachelor's - Computer Science and French
Texas State University
San Marcos, TX05.2019
Skills
- SQL/Database Querying
- Script Development
- Agile Testing
- Java
- Manual Testing
- Python
- Sprint Planning
- Jira for Defect Tracking and Task Management
Certification
- IC Agile Certified Professional, 06/01/19
- Team Kanban Practitioner, 10/01/22
- Agile Business Analyst, 02/01/23
Groups
- SE Community Engagement Team, San Antonio Lead
- Innovation Team for Account Revamp and Training
Timeline
Quality Engineering Specialist
Accenture Federal Services
06.2019 - Current
AppleCare Advisor
Apple Inc.
09.2015 - 06.2019
- IC Agile Certified Professional, 06/01/19
- Team Kanban Practitioner, 10/01/22
- Agile Business Analyst, 02/01/23
Bachelor's - Computer Science and French
Texas State University
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