Summary
Overview
Work History
Education
Skills
Certification
Groups
Websites
Timeline
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Rebecca Geng

Converse

Summary

Seasoned Quality Engineering Specialist with a proven track record at Accenture Federal Services, enhancing product quality by 45% through expert manual and automation testing. Skilled in Agile methodologies and advanced SQL, I excel in cross-functional collaboration and quality assurance management, ensuring client satisfaction and project success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Quality Engineering Specialist

Accenture Federal Services
San Antonio
06.2019 - Current
  • Reviewed user stories and documentation to design manual testing scenarios.
  • Executed thorough manual testing leading to a 45% improvement in overall product quality.
  • Utilized SQL for data validation and comprehensive analysis.
  • Collaborated with cross-functional teams to enhance test coverage.
  • Guided more than 120 client demonstrations with a satisfaction rate of 95%.
  • Implemented JIRA for efficient tracking and organization of testing activities.
  • Guided newcomers through CR tasks within the development life cycle.
  • Facilitated coordination among development teams in Agile Sprint Planning.
  • Conducted thorough regression testing to validate code stability after deployment in UAT.
  • Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.

AppleCare Advisor

Apple Inc.
Converse
09.2015 - 06.2019
  • Addressed customer inquiries regarding Apple products and services through phone, chat, or social media.
  • Delivered technical expertise on Apple Products and software to enhance customer understanding.
  • Referred major hardware or software problems or defective products to vendors or technicians for service.
  • Followed up with customers to ensure their satisfaction was met after service was rendered.

Education

Bachelor of Arts - Computer Science and French

Texas State University
San Marcos, TX
05.2019

Skills

  • Advanced SQL knowledge
  • Agile methodologies proficiency
  • Agile testing
  • Sprint planning proficiency
  • Python Programming Knowledge
  • Testing script development
  • Defect tracking proficiency
  • Manual and Automation testing expertise
  • Quality assurance management

Certification

  • IC Agile Certified Professional, 06/01/19
  • Team Kanban Practitioner, 10/01/22
  • Agile Business Analyst, 02/01/23

Groups

  • SE Community Engagement Team, San Antonio Lead
  • Innovation Team for Account Revamp and Training

Timeline

Quality Engineering Specialist

Accenture Federal Services
06.2019 - Current

AppleCare Advisor

Apple Inc.
09.2015 - 06.2019

Bachelor of Arts - Computer Science and French

Texas State University

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