Rebecca Gilroy Kelly
Moultonborough ,USA
Summary
I am an organized, enthusiastic and hardworking customer service professional with over 9 years experience. During my time in the USA I have learnt a lot, and discovered a creative, patience and understanding side to myself that I never knew I had. For this reason I am now seeking a new challenging role where I can showcase my skills and build upon them. I work very well as part of a team and also on my own initiative.
Overview
8
8
years of professional experience
Work History
Server
Bald Peak Colony Club
2024.05 - Current
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Captain
Windsor Country Club
2023.10 - 2024.05
- Provide an excellent experience to all club members attending
- Understand each and every members personal requirements such as food intolerances, preferred seating arrangements and favorite food/drink items
- To lead a team in creating a smooth, perfect service and experience for each other and for club members
- To train all staff on sight to preform on the highest standard within the club.
Server
Windsor Country Club
2022.10 - 2023.05
- Provide an excellent experience to all club members attending
- Understand each and every members personal requirements such as food intolerances, preferred seating arrangements and favorite food/drink items
- To lead a team in creating a smooth, perfect service and experience for each other and for club members
- To train all staff on sight to preform on the highest standard within the club.
Server
2022.05 - 2022.10
- Providing an excellent service experience or club members
- To assist and interact with members in a friendly manner
- To serve food and beverages to any member that requests it
- To maintain a safe and tidy work environment.
Server
Windsor Country Club
2021.12 - 2022.05
- Provide an excellent experience to all club members attending
- Understand each and every members personal requirements such as food intolerances, preferred seating arrangements and favorite food/drink items
- To lead a team in creating a smooth, perfect service and experience for each other and for club members
- To train all staff on sight to preform on the highest standard within the club.
Supervisor
Crown Plaza Hotel
2019.11 - 2021.11
- To assist the F&B Manager on any tasks required to be done to maintain a well balanced operation within the hotel
- To help and train staff in F&B department to assure a smooth service
- To count all tills/cash registers at the start and end of shift
- To create weekly rosters for F&B employees
- To Lead in hotel functions such as weddings, meetings and birthdays.
F&B Supervisor
The Clayton Hotel
2018.11 - 2019.11
- To assist the F&B Manager on any tasks required to be done to maintain a well balanced operation within the hotel
- To open and/or close the the hotels F&B facility
- To count all tills/cash registers at the start and end of shift
- To create weekly rosters for F&B employees
- Dealing with any guest queries and complaints in a friendly manner.
Head Waitress/Trainer
The Clayton Hotel
2016.11 - 2018.11
- To assist the F&B Manager on any tasks required to be done to maintain a well balanced operation within the hotel
- To open and/or close the the hotels F&B facility
- To count all tills/cash registers at the start and end of shift
- To create weekly rosters for F&B employees
- Dealing with any guest queries and complaints in a friendly manner.
Education
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
Trainingcoursework
- Supervisor Training Course
- Train the trainer course
- Cocktail training
- Manual handling course
- First aid course
- Customer service skills training
Personal Information
Hobbies: I like to keep fit and in my spare time enjoy going to the gym and walking. I've now completed the women's mini marathon for the last 3 years., I enjoy all sports. I was a member of Raheny United for 10 years where I had weekly matches. I occasionally go back for their big tournaments to help as much as I can., To travel through out the united states during my stay to experience the culture, scenic views and all forms of entertainment.
Locations
- 625 Royal Palm Boulevard, Vero Beach, FL, 32960
- Crown Plaza Hotel, Dublin
- Windsor Country Club, Florida
- Brae Burn Country Club, West Chester, NY
- The Clayton Hotel, Dublin
References
References available on request. Thank you for taking the time to read my CV and I look forward to hearing from you.
Timeline
Server
Bald Peak Colony Club
2024.05 - Current
Captain
Windsor Country Club
2023.10 - 2024.05
Server
Windsor Country Club
2022.10 - 2023.05
Server
2022.05 - 2022.10
Server
Windsor Country Club
2021.12 - 2022.05
Supervisor
Crown Plaza Hotel
2019.11 - 2021.11
F&B Supervisor
The Clayton Hotel
2018.11 - 2019.11
Head Waitress/Trainer
The Clayton Hotel
2016.11 - 2018.11