Rebecca Gilstrap
Alexandria,USA
Summary
I have 4+ years of logistics experience, specifically in a clinical research organization. I am highly detail oriented, organized and learn quickly. I bring a positive attitude with knowledge and understanding of clinical trial logistics and the importance of the role. I strive to be a team player and work as efficiently as possible to bring the most accurate results in a timely manner.
Overview
7
7
years of professional experience
Work History
TEAM LEAD SITE SERVICES
PPD
Highland Heights, Kentucky, USA
05.2022 - Current
- Regional oversight of Study Maintenance Team. Evaluate performance and identifies and corrects performance problems.
- Ensures efficient and effective operations of the department and is responsible for quality within the section. Participates in the daily operations of the Study Maintenance team or where needed and follows up on complaints/issues until resolution.
- Provides training for new personnel or when new processes are implemented.
- Attends study protocol meetings and educates staff on issues requiring attention. Creates holiday planning for the team.
- Point of escalation for queries related to study maintenance.
- As a member of the GSS Leadership team your presence onsite may be required for the following events, but not limited to:
- Meetings and/or trainings, team coaching
- Audits
- Kitting activities
- Vendor visits (couriers, kitting vendors,)
- Additional / Specific Job Responsibilities:
- Reports to (Assoc) Manager level or higher
- Manage Logistics Coordinators- Study Maintenance
- Act as a Backup to the Team Lead of the Tracking Team.
- Directs and participates in all aspect of daily operations of the department
- Provides training to new staff members and when new processes are implemented.
- Evaluates Performance and identifies and corrects performance problems
- Attend client meetings as needed
- Point of escalation for calls related to courier issues, performance and logistical issues and escalates to management/appropriate department to ensure satisfaction of internal and external customers.
- Assist Management with training; quality compliance; SOP reviews and updates.
- Coordinate the review and action required on custom reports
- Request
- Review
- Action/Follow Up
- Coordinate with Couriers/Tracking Team/Maintenance Team
- Support maintenance of Study assignment list
- IATA certified (UN3373)
- Supports the Senior Logistics Coordinator of the Logistics Maintenance team
- Supports and serves as a back up to Team lead Site Services- Study Setup
- Supports and serves as back up to (Associate) Manager Site Services- Global Logistics
LOGISTICS COORDINATOR
PPD
Highland Heights, Kentucky, USA
05.2021 - 04.2022
- Participated in and supported department projects. Coordinated, supported, and performed logistics and administrative work to support the department. Supported the day-to-day operations of the logistics study setup.
- The “Logistics Coordinator – SetUp” ensured a high level of support, service, reliability, and availability to internal departments.
- Ensured efficient and effective operations of the section
- Additional / Specific Job Responsibilities:
- Reported to Team Lead Site Services or above
- Responsible for the logistics setup of 75+ studies.
- Ensured timely preparation of import permit documents and provided them to Sponsor/CRO and/or Importer of Record.
- Ensured all logistics aspects are considered for Sponsors/CRO and Site Services during the set-up phase of a study.
- Monitored and maintained the logistics set up of studies, monitors any communication related to database updates and implements changes when required.
- Responsible for daily interaction with clients/cro in preparing proforma invoices for import permits and approvals to release supply orders as well as 3rd Party Proforma communication to ensure orders and samples are shipped accurately.
- Maintained Manufacture List; courier contact sheets; special account set ups
- Attended internal study protocol meetings and reports to the team about supply and/or courier set up requirements working closely with Project Manager and/or designee
- Supported the site services logistics coordinators
FINANCIAL CUSTOMER ASSOCIATE
Fidelity Investments
Covington, Kentucky, USA
11.2020 - 04.2021
- Received inbound phone calls from customer’s regarding 401k plans
- Processed withdrawals and loans
- Updated contact information for customers
- Preformed contribution changes, fund exchanges, and rebalances for customer’s 401k plans
- Assisted customers with setting up their online accounts and explaining the features of the website/app
- Brainstormed weekly, monthly, and yearly team building exercises within the team
- Recorded team statistics for process improvement
ADMINISTRATOR
Zion Christian Academy
Florence, Kentucky, USA
02.2019 - 05.2020
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Collected confidential financial information from clients to construct comprehensive financial plans.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Collected daily, weekly, and monthly payments.
- Organized events and meetings.
Education
Bachelors - Organizational Leadership
Northern Kentucky University
Highland Heights, Kentucky05.2020
High School Diploma - undefined
Campbell County High School
Alexandria, Ky06.2014
Skills
- Windows, MS Word, MS Excel, MS PowerPoint, MS Outlook
- Detail-oriented
- Adaptable
- Communication
- Critical Thinking
- Learns quickly
- Customer Driven
- Team Player
- Positive
Timeline
TEAM LEAD SITE SERVICES
PPD
05.2022 - Current
LOGISTICS COORDINATOR
PPD
05.2021 - 04.2022
FINANCIAL CUSTOMER ASSOCIATE
Fidelity Investments
11.2020 - 04.2021
ADMINISTRATOR
Zion Christian Academy
02.2019 - 05.2020
High School Diploma - undefined
Campbell County High School
Bachelors - Organizational Leadership
Northern Kentucky University