Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Glover

Detroit,MI

Summary

Dedicated shift manager with extensive experience in customer complaint resolution and inventory control. Known for maintaining high operational standards and training teams to deliver exceptional service.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Leader

Taco Bell Restaurant
Westland, Michigan
09.2025 - Current
  • Supervised team members during busy shifts to maintain efficient operations.
  • Managed inventory levels and restocked supplies throughout the day.
  • Maintained cleanliness and organization in the dining area and kitchen.
  • Resolved customer complaints to improve guest satisfaction and retention.
  • Verified cash drawer accuracy during opening and closing shifts to ensure financial integrity.

Shift Manager in Training

Mcdonalds
Oak Park, Michigan
06.2024 - 08.2025
  • Trained new crew members on operational procedures and customer service standards to enhance team readiness.
  • Supervised daily shift activities to ensure compliance with quality and safety standards.
  • Managed inventory and restocked supplies to ensure seamless operations throughout the shift.
  • Implemented opening and closing procedures to secure the restaurant effectively.
  • Oversaw team performance and provided support to sustain efficient workflow during peak hours.

Shift Manager

Burger King
Dearborn, Michigan
12.2017 - 03.2025
  • Supervised daily operations to ensure smooth service and efficient workflow.
  • Trained and mentored team members on food safety and customer service standards.
  • Managed inventory levels to maintain optimal stock and minimize waste.
  • Resolved customer complaints swiftly to improve satisfaction and foster loyalty.
  • Assisted employees in completing tasks efficiently during busy shifts.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Directed employees on operational methods and procedures to streamline workflow.

Education

High School Diploma -

Franklin High School
Livonia, MI
06-2002

Some College (No Degree) - Accounting

Wayne County Community College
Detroit, MI

Skills

  • Team supervision
  • Staff training
  • Customer complaint resolution
  • Quality assurance
  • Operational procedures
  • Inventory management
  • Cash register operations
  • Safety compliance
  • Waste reduction
  • Problem solving
  • Time management

Certification

  • Serv Safe

Timeline

Shift Leader

Taco Bell Restaurant
09.2025 - Current

Shift Manager in Training

Mcdonalds
06.2024 - 08.2025

Shift Manager

Burger King
12.2017 - 03.2025

High School Diploma -

Franklin High School

Some College (No Degree) - Accounting

Wayne County Community College
Rebecca Glover