Rebecca Gomez
Lafayette
Summary
Experienced with coordinating and managing appointment schedules for high-demand medical care. Utilizes advanced organizational skills and attention to detail to streamline scheduling processes and minimize conflicts. Strong understanding of communication and client service ensures effective coordination and satisfaction.
Overview
30
30
years of professional experience
Work History
Scheduling Specialist
Newport Irvine Surgical Specialist / Hoag Presbyterian Hospital
09.2014 - 01.2025
- Scheduled office appointments, inpatient & outpatient surgeries, colonoscopies and in office procedures.
- Assisted patients with radiology and cardiology appointments.
- Managed patient communications, medical record requests and insurance verification processes.
- Submitted HMO referral requests via GNP and HPP provider portals.
- Trained and supported new hires; provided coverage across multiple office roles as needed.
- Utilized EPIC and NextGen EMR systems for scheduling, recordkeeping, and patient information management.
Medical Interpreter & Secretary
Castro Enterprises Interpreting, Inc.
09.2012 - 08.2014
- Provided real-time Spanish-English medical interpretation services in Workers’ Compensation clinics.
- Handled patient appointment confirmations and facilitated communication between patients, attorneys, and insurance companies.
- Assisted with billing, collections, and patient demographic data entry.
Office Supervisor / Coordinator
Caduceus Medical Group
12.2010 - 08.2012
- Managed daily operations of the Multi-Specialty Department, including surgery scheduling and reporting.
- Supervised front office staff, managed cash collections, timecard reporting, and employee evaluations.
- Participated in management strategy meetings and ensured smooth department operations.
Medical Secretary / Workers’ Compensation Collector
Doctors Surgery Center
08.2002 - 12.2010
- Oversaw Human Resources tasks, surgery scheduling, front office operations, and collections.
- Managed Workers’ Compensation claims, lien settlements, and court scheduling (MSC, Lien Trials).
- Maintained vendor relations and inventory control for surgical supplies and aesthetic products.
Front Office Supervisor / Medical Records Coordinator
Orthopedic Surgery Medical Group
08.1994 - 08.2002
- Supervised front office operations and medical records department.
- Scheduling of doctor depositions and appointments.
- Lien negotiations for personal and workers’ compensation claims.
Education
High School -
U.S. Grant High School
Van Nuys, CA06-1987
Adult Education -
Corona Adult Education
03-2024
Skills
- Medical Scheduling
- Insurance Authorizations
- Patient Relations
- Customer Service
- Medical Terminology
- Medical Coding
- Office Management
- Staff Training
- Bilingual: English and Spanish
- Conflict Resolution & Time Management
- EMR Systems (EPIC, NextGen)
- Data Entry & Documentation Management
- Professional telephone demeanor
- Strong work ethic
- Effective multitasking
- Courteous and professional
Timeline
Scheduling Specialist
Newport Irvine Surgical Specialist / Hoag Presbyterian Hospital
09.2014 - 01.2025
Medical Interpreter & Secretary
Castro Enterprises Interpreting, Inc.
09.2012 - 08.2014
Office Supervisor / Coordinator
Caduceus Medical Group
12.2010 - 08.2012
Medical Secretary / Workers’ Compensation Collector
Doctors Surgery Center
08.2002 - 12.2010
Front Office Supervisor / Medical Records Coordinator
Orthopedic Surgery Medical Group
08.1994 - 08.2002
High School -
U.S. Grant High School
Adult Education -
Corona Adult Education
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