Rebecca Gonzalez
Seminole,FL
Summary
Seasoned bartender with extensive experience in bar operations management and customer service expertise, notably at Tropicana Field. Excelled in creating memorable experiences, evidenced by cultivating loyalty among repeat customers. Proficient in health codes compliance, responsible vendor and food safety certified. Highly experienced in many POS systems with a knack for training teams and handling difficult customers effectively.
Overview
27
27
years of professional experience
Work History
Bartender-Banquet/Catering Attendant
The Dolphin Beach Resort
06.2022 - 10.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Helped management plan and serve bar menu exceeding customer expectations.
- Assisted with inventorying beverage stock and bar supplies.
- Completed requisitions to maintain required stock par levels.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized POS system to receive and process food and beverage orders.
Premium Bartender- Club, Catering, Suites
Levy at Tropicana Field
01.2019 - 10.2024
- Served high customer volumes during special events, nights, and weekends in excess of 40k people.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Helped management plan and serve bar menu exceeding customer expectations.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Completed requisitions to maintain required stock par levels.
- Built relationships with vendors to manage orders and negotiate costs.
- Conversions
- Banquet set up and service
- Assist clients, provide information and ensure orderly and efficient operations
Premium Bartender- Club, Suites and Catering
Centerplate Inc. at Tropicana Field
02.1998 - 01.2020
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration, hot boxes and storage areas.
- Banquet and meeting conversions
- Set up, table service, restock, hot food hot and cold food cold, break down and polish
- Constant multi-tasking to service over 500 walk ups regularly
Education
No Degree - Business Administration And Management
St. Petersburg College
Clearwater, FL12.2029
Medical Transcription - Medical Transcription
Edutech
Clearwater, FL02.2005
Skills
- Health codes compliance
- Aloha POS
- Team training and development
- Responsible alcohol service
- Wine and liquor expertise
- Safe food handling procedures
- Bar operations management
- Highly reliable
- Engaging personality
- Customer service expertise
- Complex Problem-solving
- Handling difficult customers
- Recipe and menu memorization
Accomplishments
I have worked 8 Super Bowls, 2 Final Fours, 2 Stanley Cups, World Series, Olympics in Atlanta, Sweet Sixteen, Grand Prix, Republican National Convention.
Opening Crew and traveling associate for FineHost, Centerplate, Sportservice, Levy and Concorde.
Solo sales record $86,470.
2 man sales record $127,882
Affiliations
- ASCAP
- Tripp-n-Becca
Certification
- TIPS Training - 2024
- Safe Food Handler- 2024
- Diversity in the Workplace
Timeline
Bartender-Banquet/Catering Attendant
The Dolphin Beach Resort
06.2022 - 10.2024
Premium Bartender- Club, Catering, Suites
Levy at Tropicana Field
01.2019 - 10.2024
Premium Bartender- Club, Suites and Catering
Centerplate Inc. at Tropicana Field
02.1998 - 01.2020
Medical Transcription - Medical Transcription
Edutech
No Degree - Business Administration And Management
St. Petersburg College
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