Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rebecca Goone

Canyon Lake,TX

Summary

Experienced customer service representative in the retail industry. Known for being personable and dedicated, a solid team player with a positive attitude. Adept at establishing rapport with clients, committed to maintaining customer satisfaction and driving company success. Articulate, enthusiastic, and results-oriented professional with a passion for building relationships, cultivating partnerships, and fostering business growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Home Health Caregiver

Senior Helpers
10.2024 - Current
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.

Key Carrier/Sales Associate/Customer Service Lead

Dollar General Store
06.2024 - 01.2025
  • Key Carrier
  • Cashier
  • Stocking
  • Recovery
  • Cashier Balancing
  • Cleaning
  • Opening/Closing Reports
  • Receiving Vendors and Merchandise deliveries.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.

Cashier/Retail Customer Service Associate

7-eleven Convenience Store
04.2022 - 10.2022
  • Cashier
  • Stocking
  • Food prep
  • Cleaning
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Purchasing Specialist

Canyon Lake Ace Hardware
02.2014 - 03.2022
  • Purchasing- Creating PO's for Ace warehouse as well as outside vendors for Gifts, Lumber, and Garden Center, researching and acquiring new vendors
  • Receiving- invoice entry and POS system maintenance, price research, checking in outside vendor deliveries.
  • Customer Service-Researching and acquiring special orders, store fixtures and merchandise, assisting Front End with customer purchases and problem resolution.
  • Maintain Vendor contact via phone and email.
  • Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
  • Managed purchase orders from initiation to closure, ensuring accuracy and adherence to established policies and procedures.
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Identified and resolved supply chain issues to mitigate delays and production disruptions.

Call Center Representative

HD Supply
10.2005 - 04.2009
  • Answer inbound calls
  • Creating orders for existing and new accounts
  • Maintenance of existing account information as well as creating new customer accounts
  • Problem resolution in regards to various order issues
  • Follow up with customers via phone through completion of resolution process
  • Follow up on team special or back orders in pending status

Education

No Degree - Medical Technology

Alamo Colleges District- Palo Alto College
San Antonio, TX
09-2025

Bachelor of Science - Nursing

Linfield College School of Nuring
Portland, OR

Skills

  • Administrative Experience

  • Retail sales

  • Customer satisfaction focused

  • Communication skills

  • Computer skills

  • Time management

  • Inventory Control

  • Organizational skills

  • Proficient with Microsoft Office

  • Meal preparation

  • Dressing assistance

  • Client transportation

Certification

Food Handler Certification

Timeline

Home Health Caregiver

Senior Helpers
10.2024 - Current

Key Carrier/Sales Associate/Customer Service Lead

Dollar General Store
06.2024 - 01.2025

Cashier/Retail Customer Service Associate

7-eleven Convenience Store
04.2022 - 10.2022

Purchasing Specialist

Canyon Lake Ace Hardware
02.2014 - 03.2022

Call Center Representative

HD Supply
10.2005 - 04.2009

No Degree - Medical Technology

Alamo Colleges District- Palo Alto College

Bachelor of Science - Nursing

Linfield College School of Nuring

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Rebecca Goone