Overview
Work History
Skills
Timeline
Extracurriculars
References
Education
Extracurriculars
References
Education
SalesAssociate

Rebecca Gross

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Receptionist

Yoga Joint
Boca Raton, FL
09.2023 - Current
  • Ensure all areas are meticulously clean and organized to meet the high standards of a premier studio location.
  • Promote and explain studio services and memberships, highlighting the benefits of choosing a premier location.
  • Manage class bookings, memberships, cancellations, suspensions, and client scheduling.
  • Work closely with yoga instructors and staff to ensure smooth studio operations.
  • Build client relationships to foster a welcoming and friendly atmosphere.
  • Address and resolve client issues professionally, escalating issues to management when necessary.
  • Maintain accurate records of client information, attendance, and payments.
  • Create inviting fitness spaces that welcome and include people of diverse backgrounds, abilities, and orientations.
  • Uphold the studio's high standards by ensuring every client interaction, from check-in to check-out, meets premier quality expectations.
  • Sanitize yoga mats, weights, and equipment before and after use.
  • Set up equipment and weights for class participants.
  • Handle transactions for class fees, memberships, and retail items.
  • Answer phone calls and respond to emails regarding class information, bookings, and general inquiries.
  • Maintain a safe and distraction-free studio, allowing participants to focus and achieve their goals.

Hostess

Abe & Louie's
Boca Raton, FL
09.2022 - 01.2023
  • Managed reservations, waitlists, and special requests for customers.
  • Greeted customers warmly and escorted them to their tables.
  • Developed long-term relationships with customers to encourage repeat business.
  • Communicated with servers, managers, and kitchen staff regarding customer feedback or complaints as needed.
  • Monitored dining room activity to ensure all guests received optimal service.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and address service questions.
  • Resolved customer complaints professionally while maintaining a positive attitude.
  • Assisted servers as needed to support efficient service.
  • Contributed to the setup of banquet rooms as needed.
  • Assigned seating arrangements based on customer preferences and restaurant policies.

Camp Counselor

Camp Orange Tree
Orlando, FL
05.2022 - 07.2022
  • Supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
  • Monitored groups of children to ensure a safe and supportive environment at all times.
  • Implemented behavior management strategies to address and resolve conflicts among campers.
  • Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
  • Encouraged group problem-solving discussions to build positive relationships among campers.
  • Assisted with administrative tasks, such as attendance tracking and activity planning.
  • Administered first aid and responded to emergencies, ensuring the health and safety of all campers.
  • Communicated with parents about camper progress and addressed any concerns or special needs.
  • Collaborated with fellow counselors to plan engaging evening events, such as movie nights or talent shows.
  • Encouraged camper participation and engagement through enthusiastic leadership and role modeling.

Barista Shift Lead

Clean Juice
Orlando, FL
04.2020 - 05.2022
  • Provided excellent customer service, ensuring all customers left satisfied.
  • Completed thorough opening, closing, and shift change procedures to maintain daily operational standards.
  • Reviewed daily sales reports and provided feedback to management regarding discrepancies or issues.
  • Contributed to marketing and social media initiatives, enhancing brand visibility and engagement.
  • Monitored and checked the temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
  • Offered samples of popular smoothies and food items to create sales opportunities.
  • Took initiative in resolving customer complaints, or referred them to a manager professionally.
  • Ensured compliance with food safety standards.

Skills

  • Adaptability
  • Multitasking in fast-paced environments
  • Training and mentoring
  • Leadership experience
  • Customer service
  • Customer feedback analysis
  • Time management
  • Organization and efficiency
  • Problem-solving
  • Front desk management
  • Reservation coordination
  • POS systems
  • Opening and closing duties
  • Verbal and written communication
  • Digital marketing and advertising
  • Administering social media accounts
  • Content creation
  • Image and video editing
  • Product displays
  • Activity and event planning
  • Health and wellness
  • Experience in special-needs childcare

Timeline

Receptionist

Yoga Joint
09.2023 - Current

Hostess

Abe & Louie's
09.2022 - 01.2023

Bachelor of Arts - Health Science

Florida Atlantic University
08.2022 - Current

Camp Counselor

Camp Orange Tree
05.2022 - 07.2022

Barista Shift Lead

Clean Juice
04.2020 - 05.2022

Extracurriculars

  • Member of Center for International Studies Magnet (CIS), Dr. Phillips High School, 2019-2022
  • Varsity Soccer, Dr. Phillips High School, 2019-2022
  • Secretary of the Best Buddies Program, Dr. Phillips High School, 2019-2022
  • Volunteer at the Baby DJ Program, XL 106.7 Radio Station, 2019-2022
  • Volunteer at Alzheimer's Care Center, Orlando FL, 2019-2020

References

References available upon request.

Education

Florida Atlantic University, Boca Raton, FL

Bachelor of Arts in Health Science, C.E. Schmidt Coll of Science

Expected April 2025

━━━━━━━━━━━━━━
Dr. Phillips High School, Orlando, FL

‣AP Course Psychology

‣AP Course English Language and Composition

‣AP Course Human Geography

‣AP Course World History

‣AP Course Environmental Science

May 2022

Extracurriculars

  • Member of Center for International Studies Magnet (CIS), Dr. Phillips High School, 2019-2022
  • Varsity Soccer, Dr. Phillips High School, 2019-2022
  • Secretary of the Best Buddies Program, Dr. Phillips High School, 2019-2022
  • Volunteer at the Baby DJ Program, XL 106.7 Radio Station, 2019-2022
  • Volunteer at Alzheimer's Care Center, Orlando FL, 2019-2020

References

References available upon request.

Education

Florida Atlantic University, Boca Raton, FL

Bachelor of Arts in Health Science, C.E. Schmidt Coll of Science

Expected April 2025

━━━━━━━━━━━━━━
Dr. Phillips High School, Orlando, FL

‣AP Course Psychology

‣AP Course English Language and Composition

‣AP Course Human Geography

‣AP Course World History

‣AP Course Environmental Science

May 2022

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