Jill Kempton
Receptionist
Upton,MA
Summary
A motivated leader with strong organizational and prioritization abilities. Responsible and skilled in communication and customer interaction with an enthusiastic drive for excellence and unique ability to relate to diverse clients while growing key customer relationships. Offers top notch customer service with proficiency and passion for exceeding sales goals in both slow and busy shifts. Hard working with superb time management skills. Able to learn new tasks with ease and handles tasks with accuracy and efficiency while always maintaining an orderly and neat work area. Represents establishment with friendly, professional demeanor always.
Overview
25
25
years of professional experience
Work History
Receptionist
St. Marks School
09.2022 - 11.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Supported company correspondence by drafting and distributing memos and emails.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Improved data privacy compliance with meticulous management of sensitive information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Resolved customer problems and complaints.
Office Helper
Cold Chain Technologies
06.2022 - 10.2024
- Maintained inventory, expedited orders and delivered materials to work stations.
- Created and affixed labels to packages to prepare for pickup by USPS, FedEx or UPS.
- Increased office efficiency with proficient use of Microsoft Office applications for document creation and recordkeeping.
- Sorted or classified files according to content, purpose or alphabetical or numerical order.
- Archived paper documents electronically utilizing Acrobat Adobe Pro, increasing office organization and usability.
- Enhanced staff productivity by performing general clerical tasks such as photocopying, faxing, and data entry.
- Showcased strong multitasking abilities while juggling multiple tasks simultaneously without compromising quality or deadlines.
- Stamped, coded and entered invoices for operations into Excel spreadsheets.
- Operated office equipment such as photocopiers, scanners and fax machines to carry out daily office duties.
- Assisted in maintaining a clean and organized work environment by performing daily office maintenance tasks.
- Streamlined office operations by organizing and maintaining files, documents, and supplies.
- Ensured timely completion of assignments by assisting colleagues with various projects as needed.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
File Clerk
Beacon ABA
09.2021 - 02.2022
- Developing and maintaining databases
- Labeling and updating paper files
- Putting files, digital or paper, into their proper locations
- Gathering and organizing files and documents for coworkers’ use, such as for reports
- Maintaining supply inventories
- Troubleshooting computers, printers, fax machines, scanners, shredders and other office equipment
- Calling for maintenance and repairs of various office equipment as needed
- Answering phone calls and emails regarding documentation organization
- Photocopying and sending faxes
- Sorting, delivering, picking up and sending mail
Job Coach
JRI
12.2015 - 05.2020
- Develop effective job coaching and employment plan
- Communicate with clients to understand their goals and ambitions
- Assist clients to discover and overcome their personal barriers and set goals
- Assess the strengths of individuals and teach them to use them effectively
- Guide clients in learning to complete job tasks
- Help in the development of motivation and skills
- Provide coaching in effective job search techniques
- Assist people with disabilities in developing social and life skills
- Advise on workplace accommodations for people with disabilities
- Monitor and evaluate progress of clients
- Keep records and documentation and prepare appropriate reports
Caregiver
Independence Health Care
01.2015 - 11.2017
- Assist clients with daily living activities.
- Communicate ongoing care results and updates to relevant parties.
- Collaborate with clients and families for best care opportunities.
- Maintain a healthy and comfortable living environment.
Cosmetic Sales
Macy's Dept. Store
10.2012 - 11.2014
- Aided in product sales, helped patrons choose the correct skincare and makeup.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate associate.
- Helped promote, create, and coordinate special events and sales events decorating of displays, maintained scheduling and event calendars. Schedule and confirm appointments for clients, customers, or supervisors.
- Make copies of correspondence or other printed material.
- Prepare conference or event materials, such as flyers or invitations.
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. Complete forms in accordance with company procedures.
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports. Take dictation in shorthand or by machine and transcribe information. Provide services to customers, such as order placement or account information.
- Conduct searches to find needed information.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Establish work procedures or schedules and keep track of the daily work of clerical staff.
- Manage projects or contribute to committee or teamwork.
- Mail newsletters, promotional material, or other information.
Education
High School Diploma - Nail Technology
Rob Rob Academy
Worcester, MA08.1998
High School Diploma - Painting & Decorating
Blackstone Valley Tech.
Upton, MA07.1994
Skills
Data entry
Telephone skills
File management
Scheduling
Customer/Client relations
Customer and client relations
Time management
Organization skills
Verbal and written communication
Greeting and seating clients
Mail handling
Scheduling appointments
Appointment scheduling
Data inputting
Calendar management
Multi-line telephone systems
Multi-line telephone operation
Mail distribution
Office equipment operations
Information protection
Performance improvement
Professional demeanor
Security awareness
Transcription and dictation
Front desk operations
Security
Phone etiquette
Reception desk management
Multitasking and prioritization
Meticulous and organized
Multi-line telephone skills
Professional and polished presentation
Call redirection
Positive and professional
Multi-line phone system operation
Calm demeanor
Customer service
Multitasking
Microsoft office
Teamwork and collaboration
Effective communication
Attention to detail
Call answering and routing
Multitasking Abilities
Excellent communication
Organizational skills
Punctual and reliable
Active listening
Adaptability and flexibility
Reliability
Visitor and customer relations
Problem-solving aptitude
Call management
Adaptability
Interpersonal skills
Timeline
Receptionist
St. Marks School
09.2022 - 11.2025
Office Helper
Cold Chain Technologies
06.2022 - 10.2024
File Clerk
Beacon ABA
09.2021 - 02.2022
Job Coach
JRI
12.2015 - 05.2020
Caregiver
Independence Health Care
01.2015 - 11.2017
Cosmetic Sales
Macy's Dept. Store
10.2012 - 11.2014
High School Diploma - Nail Technology
Rob Rob Academy
High School Diploma - Painting & Decorating
Blackstone Valley Tech.