Chandler Tillis
Spring
Summary
Detail- oriented administrative professional with experience in customer service, office operations, and data entry. Skilled in managing emails, organizing records, supporting daily office tasks, and providing friendly, effective service. known for accuracy, reliability and strong communication skills.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Receptionist
Houston Oaks Country Club
Hockley
06.2025 - Current
- Managed front desk operations, ensuring smooth check-in and check-out processes for members and guests.
- Coordinated visitor arrivals, providing directions and information about club facilities and services.
- Maintained organized filing systems for member records and correspondence, ensuring easy access to information.
- Handled daily office duties such as scheduling, filling, data entry, & updating member records.
Guest Service Manager
American Cruise Lines
Guilford
03.2024 - 04.2025
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Sent emails, and ensured daily admin work was sent out!
- Processed data entry for hourly and salaried payroll, ensure timely and accurate payments.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
Server
American Cruise Lines
10.2022 - 10.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server/Shift Supervisor
Red Lobster
06.2020 - 05.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Checked fellow servers sections as well as cashed them out every night to ensure a clean close up before they leave.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Klein High School
Spring, TXSkills
- Guest accommodations
- Staff training and development
- Property management systems
- Sales and upselling
- Promotions and marketing
- Exceptional communication
- Data entry
- Excel
- Google sheets
- Data verification
- Accuracy & attention to detail
- Email & administrative support
- Microsoft office
- Payroll data entry
Timeline
Receptionist
Houston Oaks Country Club
06.2025 - Current
Guest Service Manager
American Cruise Lines
03.2024 - 04.2025
Server
American Cruise Lines
10.2022 - 10.2023
Server/Shift Supervisor
Red Lobster
06.2020 - 05.2022
High School Diploma -
Klein High School