Rebecca Halley
Santa Clarita,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Executive Marketing Assistant
Plensy
Los Angeles, CA
12.2020 - 12.2025
- Led social media marketing efforts on Facebook, Instagram, Twitter, and LinkedIn, increasing brand visibility and engagement.
- Scheduled virtual meetings with clients and project members to discuss progress, set goals, and develop strategies for success.
- Conducted market research to identify potential clients and business opportunities.
- Managed email and social media inquiries, responding promptly, and following company policies to resolve concerns.
- Created and maintained spreadsheets and templates to track departmental projects and client progress.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
Cosmetologist
K Capelli Salon
Canton, OH, OH
01.2018 - 12.2020
- Provided consultations and personalized beauty services to clients, including hair styling, manicures, facials, and makeup applications.
- Built strong relationships with clients, ensuring repeat business, and fostering customer loyalty.
- Promoted salon products to meet sales targets, and contributed to team goals.
- Utilized strong communication skills to educate clients on services, and manage expectations for results.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Assessed client features and preferences to advise personalized makeup and hair styling techniques.
Manager
Luxe Lash Bar
Canton, OH
08.2016 - 01.2018
- Managed social media accounts, increasing brand engagement, and client acquisition.
- Delivered exceptional customer service while providing beauty treatments such as threading, lash extensions, and makeup applications.
- Achieved sales goals for beauty products by actively engaging with customers and promoting services.
- Assisted with receptionist duties, including appointment booking, and resolving client concerns.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created monthly reports for senior management summarizing operational performance metrics.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Analyzed customer feedback data to develop action plans for improving services offered.
Education
Cosmetologist - Cosmetology
Regency Beauty Institute
Canton, OH07-2017
Skills
- Customer segmentation
- Promotional planning
- Marketing analytics
- Competitive analysis
Timeline
Executive Marketing Assistant
Plensy
12.2020 - 12.2025
Cosmetologist
K Capelli Salon
01.2018 - 12.2020
Manager
Luxe Lash Bar
08.2016 - 01.2018
Cosmetologist - Cosmetology
Regency Beauty Institute
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