Rebecca Hamm
Golden,CO
Summary
Dynamic and dependable professional with experience at Golden Coach Works, excelling in customer service and office administration. Recognized for efficiently managing appointments and enhancing workflow while demonstrating patience and empathy. Proficient in Intuit Quickbooks, I consistently deliver positive experiences and maintain high standards of organization and cleanliness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Golden Coach Works
05.2022 - 08.2022
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Handled complaints and questions, and re-directed calls to other team members.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Supported executive staff with calendar management, meeting coordination, and expense reports
- Utilized Intuit Quickbooks software for invoice and receipts entry.
- Managed and organized customer information to improve efficiency and customer service.
Frozen Yogurt Shop Worker
Goozell Yogurt
07.2024 - Current
- Managed multiple closing and opening responsibilities to ensure workplace cleanliness and efficiency.
- Maintained high levels of customer satisfaction by addressing concerns and solving problems.
- Managed competing priorities under pressure while maintaining a friendly environment for customers.
- Delivered positive customer experiences through friendliness and communication.
Education
Rising Senior -
Arvada West High School
Arvada, COSkills
- Energy and enthusiasm
- Patience and empathy
- Efficient work pace
- Handling complaints
- Sanitation procedures
- Menu memorization
- Order accuracy
- Cross-training
- Teamwork
- Friendly and outgoing
- Dependable and responsible
Accomplishments
- Honors student maintaining a 3.5 grade point average
- Accepted into Link Crew helping high school community
- Attended leadership conference for professional development
- Awarded 3 academic letters
Certification
- PMI Project Manager Ready
- ESB-Entrepreneurship and Small Business
Timeline
Frozen Yogurt Shop Worker
Goozell Yogurt
07.2024 - Current
Receptionist Administrator
Golden Coach Works
05.2022 - 08.2022
Rising Senior -
Arvada West High School
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